Waterworks Plumbing & Drains

Issue: Leaky bathtub faucet which I attempted to fix and made worse and ended up leaking down to kitchen ceiling. Access was to faucets was restricted and shower tiles needed to be broken.

Called company A… they cancelled first appointment, and when they came said it would cost at least 3K and 3 days to fix. Stated the glass around shower needed to be taken out and retiling done by separate companies and would net be included in 3K cost.

Called Company B… : said he would call back but never did.

Called Company C… : Came and suggested it wasn't a bad leak and I should poke a hole on kitchen ceiling and put a bucket under it! Called several days later to say they were busy and were unable to attend to it. (Didn’t do the bucket thing)

Called a couple more independent plumbers and didn’t get a reply.

Called Water works schedule an appointment on the weekend. Larry came and saw what was needed and I picked up the parts.
Unfortunately when he came back the faucets needed were not readily available at big box stores such as Lowes, HD or Rona. Larry even accompanied me to a specialty store who did not have it in stock.
I ended up going to a plumbing specific store a few days later and rescheduled work within a few days in the evening which fitted our schedule. Total hours work was within 4 hours and definitely less than Company A’s suggested cost.

Evaluation:
Ask for larry
Fast and efficient work
Cost reasonable
Schedule was at our convenience
Good follow up as company often called to see how work was going