Drain Com

Main Drain replacement, Remove Trap ,cleanout(s) , floor drain

Dear Serge,

We would like to take a moment and Thank you and your team for completing successfully the drain project around our home.

First and foremost, Carl (Underpinning, drain & waterproofing specialist) was there for us since the first day we called the office to book a free of charge on site estimation, consultation and camera inspection with regards to the drain /trap issue.

He has exhibited high knowledge of
drain/underpinning/waterproofing techniques, products and used his insights, recommendations to proactively respond and meet our long term needs. He has been working tiresslesly to constantly answer every question, concern we had regarding the exact location of the outside trap (including all details, features, parts and installation procedures).

It is also important to point out that, he visited with us and inspected the whole work, making sure that everything was proceeding as per the original proposal.

On the other hand, the two Drain specialist/installer(s)Gena and Tadek did an amazing job finishing the whole project within two business days! Since the commencement of the project till its completion, they have exhibited high level of professionalism, working in a very timely and efficient manner. Their first priority was the neatness and cleanness of the work area together with the disposal of the debris. It is amazing the fact that, after leaving the site everything was so neat and clean!

They are very professional and precise. During the completion of the project they were explaining to us every question /concern we had and tried to educate ourselves about drains issues. We were also very impressed by the fact that they were always on time and very respectful to the house (very careful for the walls, floors and surroundings).

Also, special Thanks to Lisa (Drain com Head Office) for the great job regarding the paper work including: booking of the appointment(s) with the sales manager/specialist, Technicians for measurement and re-measurent pre-installation procedures, exact location of the outside trap and QX location services (Hydro&Gas Pipe lines).

We recommend DrainCom without any hesitation to our friends, family members and neighboours!

This is very reliable and trustworthy company.

Once again, Thank you.

Peter & Ellen Shirley Snow Family Downtown Toronto