Great plumbing work by Valentyn B.
The main water shut-off in my basement needed to be replaced, along with some other plumbing works in my house. After searching and viewing reviews on homestar, I decided to go with Draincom. This is so far the best experience I have had for services in and around my house. Santina the customer service is very nice and responsive, free estimate was arranged in a timely manner. Valentyn B the plumber who came to give me the estimate is very honest and professional. The work was arranged a week later, Val showed up right on time, replaced the main shut-off and installed a pressure reducing valve along with some other works. There was some minor issue with a valve, but Val came back early next morning and fixed everything. I'm extremely satisfied with the work done by Val and I'm so happy that I made a good choice with Draincom. thank you Val for the great work! Will definitely use Draincom for my future plumbing works, and recommend the company to my friends.
P.S. I forgot to mention that Val also found a minor leak in one of the old water connectors and replaced it for free! I didn't even notice it but it could cause a disaster in the future, thanks again Val!
Henry
Update on May 3rd. I have to update the review and lower the rating. So there has been a small dripping developed on one of the valves replaced six months ago. And I called Val today asking if he could come to fix it. Val asked me to schedule a service call and pay for it by blaming the defective part (the valve) or poor maintenance although it says clearly one year warranty on the receipt. I rejected it and will look for someone else instead.
Second update on May 4th, Val called me last night and arranged to come to fix the issue this morning. He arrived on time and replaced the valve and tested to make sure no more dripping. I will take back my previous update and revert back to the original rating. Thank you Val and also thanks to home star to provide this wonderful site to find good services and also let me update my comments.
- Approximate cost of services:
- $620.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much! The staff at DrainCom Inc would like to take this opportunity to sincerely thank you for your patronage. It is our pleasure to service your home. We want you to know that we truly value your business and appreciate that you trust us with all your Plumbing, Drain, Waterproofing needs.