henry from Thornhill

The main water shut-off in my basement needed to be replaced, along with some other plumbing works in my house. After searching and viewing reviews on homestar, I decided to go with Draincom. This is so far the best experience I have had for services in and around my house. Santina the customer service is very nice and responsive, free estimate was arranged in a timely manner. Valentyn B the plumber who came to give me the estimate is very honest and professional. The work was arranged a week later, Val showed up right on time, replaced the main shut-off and installed a pressure reducing valve along with some other works. There was some minor issue with a valve, but Val came back early next morning and fixed everything. I'm extremely satisfied with the work done by Val and I'm so happy that I made a good choice with Draincom. thank you Val for the great work! Will definitely use Draincom for my future plumbing works, and recommend the company to my friends. P.S. I forgot to mention that Val also found a minor leak in one of the old water connectors and replaced it for free! I didn't even notice it but it could cause a disaster in the future, thanks again Val! Henry Update on May 3rd. I have to update the review and lower the rating. So there has been a small dripping developed on one of the valves replaced six months ago. And I called Val today asking if he could come to fix it. Val asked me to schedule a service call and pay for it by blaming the defective part (the valve) or poor maintenance although it says clearly one year warranty on the receipt. I rejected it and will look for someone else instead. Second update on May 4th, Val called me last night and arranged to come to fix the issue this morning. He arrived on time and replaced the valve and tested to make sure no more dripping. I will take back my previous update and revert back to the original rating. Thank you Val and also thanks to home star to provide this wonderful site to find good services and also let me update my comments.

I contacted Brent via SMS at 11:30PM for a home inspection arrangement for the next day. I knew it's late and didn't expect any responses that night. Not only he responded in a couple minutes but also arranged the inspection the next day - This is very important to me as it's gonna snow the day after. The inspection went on very well, Brent came on time and checked thoroughly throughout the house. Will definitely recommend him to anyone I know.