Thank you so much for the kind words. We have enjoyed working with you and your family over the years. As always, anytime you need help with any of your landscape and or renovation work, we are here for you.
Wow!
We love this review and that you love your new deck!!
Enjoy your beautiful new deck for years to come.
Thank-you for your business and referrals.
From the team at METRO PAVERS
waterproofing and driveway paving
Updated reply:
We met the client today. There was a miscommunication regarding only the original appointment created to meet last week/today.
The client was/is satisfied with the driveway and waterproofing we did for her. We thank her for the updated review and wish her all the best.
Thank you Mr. Just for your great review. We appreciate your business and wish you many years of enjoyment at your home. We also look forward to seeing you next year to discuss your next project.
It is unfortunate this deceptive note was written. According to the (type written) facts, Mr. P’s version of events are false and misleading. The writer says we made comments and/or promises our company never made.
Approximately one week after both Mr. and Mrs. P closely scrutinized and signing both sides of our clearly typed, one page agreement, much work had already begun to organize all the work they requested and agreed to, after which we received a barrage of long emails with changes to the scope of work. The agreement shows we agreed to provide 120Sq.Ft. of sod free but now they are demanding we replace the entire lawn and soil in his (approx. 1400s.f.) back yard... for FREE. Mr. P conveniently omitted that we offered to do the extra work he is now demanding - at our cost to appease him. He also omits that he subsequently accepted our generous offer and that he then placed a condition that we don’t get paid another penny until the entire project is complete after which he will decide to pay (or not). Mr. and Mrs. P are very shrewd people. If they are seniors, they don’t look or come across as they wish to be portrayed here. They are both young, vibrant, healthy and very astute.
As a goodwill gesture, we offered to do the extra work at our cost. The only thing we are asking for is a payment schedule so nobody feels or gets cheated in the end. I think that’s fair. We await their reply.
Subsequent to this review, we received a call advising this is not the first time they have tried to take someone in this manner.
Everyone deserves to be treated fairly, customers and company's alike.
Thank you for the kind words!
We work hard to please our clients and try to think of each project as if they were our own.
Best wishes,
Matthew (owner)