I would like to tell you about an amazing experience we had in dealing with Ardent Heating and Air Conditioning. Last January we had them install a Amana high efficiency furnace. All their staff including Sheila, Jason Matt and Tim were an absolute pleasure to deal with. Now fast forward to a couple of weeks ago we tried turning on the heat for the first time this fall and the furnace was blowing cold air. I called Ardent and talked to Leanne from the front office. She was very helpful and kept me calm in what could have been a stressful time for us. She called me back saying that Matt the technician will be at our house within few minutes. He was able to determine the thermostat was faulty and he switched it out for us. Matt delivered amazing customer service and was able to answer all my questions in a professional and understanding way. Again I cannot say enough great things about this company and we are certainly glad they are looking after all our heating and air conditioning needs.
Regards,
Steve and Andrea Connelly
- Approximate cost of services:
- $5,200.00
- Company Response
Delayed Response from Ardent due to technical difficulties:
Steve I would like to say how much we appreciated your repeat business as well as your kind words about us in regards to the minor hiccup. It's common to have little hiccups after a big installation but we make sure we stand by our products and workmanship and if there is ever an issue we put first priority on getting it corrected quickly! thanks again!
Lorraine Customer Service
ArdentHeating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com