Oct 09, 2014
Have used this company exclusively over the 18 years we've lived in home. Had service done on this date & staff(Ha, Justin and Dillan) were the utmost in professionalism and customer service (as were the staff who made the phone calls prior to their arrival) Kudos to the 3 fellows. Only strange issue we had was being told there were 2 additional vents that had never been done which were done at this visit & which made our bill much higher than we were told . Given this is the ONLY company we have ever used in this home over 18 years - how is it that 2 ducts were never discovered and cleaned in ALL those years by the numerous technicians that came in and were supposed to be thorough in completing the job????
Update Oct 14,2014
Hi Holly,
Thank you so much for responding and sending the issue onto your general manager. I can not say enough about her. She contacted us today and has gone above & beyond anything we expected a company to do- an outstanding representative for your company- no wonder she has been there since 1984 which is actually how long we have been customers of your company. We can't say enough and only wish ALL companies followed Alberta Carpet & Furnace Cleaning's example of amazing customer service. A big thank you to you and her.
- Approximate cost of services:
- $400.00
- Company Response
Hi Kim, Thank you for providing your feedback - I'm happy to hear that the cleaning went well, but sorry to hear about the vent count confusion - we always want to make sure that our pricing is clear and thorough. I was able to locate what I think is your customer file and review your vent counts and you are correct that there has been some variation in your counts. On a note from an older invoice I could see that there were 2 vents in a crawl space that were mentioned and my best guess would be that we did not access those two vents at the cleaning before this one, resulting in 2 less vents than the current cleaning. I have passed on your concern to a manager who will be following up with you.
Best Regards,
Holly Jones
President
Alberta Carpet & Furnace CleaningHi Kim, I'm thrilled to hear that Dana was able to turn this into a great experience for you! Thanks for the great review!