Wasp Nest top roof in the soffits - FRANCINE ON COlonnade road extrmely rude and unprofessional
Had called Abell pest control as we have a wasps nest at the peek of the roof and I suspect they are in the soffits. Apparently removing the small nest opening on the outside and spraying powder was sufficient enough.. Nope! The activity came back I called again as they have the 100 day warranty. No one called me back to follow up took 2 days. finally the tech called back said he would come by at 4pm and would call before never called never showed. So when we called he had said he passed by and no one was home.. 4pm there was definitely a vehicle outside our driveway so yeah we were home. Then the story was he did not have a long enough ladder to do the job and needed to come back in two days with someone else to help...Well he came the first time with a ladder and did what he did. We paid cash and were told they had no record of us paying for the initial service. BS we paid cash and have the paper work to prove it. Now we are told we will have our money returned and we can go elsewhere. Francine on Colonnade Road is extremely rude and unprofessional. Need extermination I suggest you find a more reputable company than this one. Their motto is the company is always right not the paying customer.
- Approximate cost of services:
- $195.00
- Company Response
Hi Maria, thank you very much for the feedback. Sometimes another treatment is necessary for wasps depending on the size of nest. Our apologies regarding the service you received on site and over the phone. At Abell, we take customer service very seriously. Please feel free to call us at 1-888-949-9494 so we can fix this problem.