Installed arc circuit breaker and intalled new pull chain light.
Early evening on a weekday night after typical business hours, my wife and I had a concern regarding a light in our back room - we had some safety concerns about it shorting out. Enrico called us back within minutes (we called another company that never called back at all) He listened to our multiple concerns and gave direction on what to do in the present moment. We communicated interest in booking a time for Captain Electric to come to the house.
As stated by Enrico – we were contacted first thing in the morning by Diane who works in the office. She was very friendly but more importantly was able to quickly liaison with Enrico with some further questions and concerns and provide solid information with safety being the main focus. Diane explained the companies up front pricing and how things could proceed.
Enrico came at the top end of the window we booked and Diane called shortly before he arrived as planned.
Enrico sat with us and went through his and the companies’ credentials – untypical but I liked it and wish more trades would take time to do this; it’s nice to know who is working on your house.
Enrico identified multiple possibilities before inspecting so we had a sense of best and worst case scenarios and how much it could cost based on the pricing chart. I loved the pricing and I had a clear sense of the high and low end of the problem we were having.
Enrico was just a straight up nice guy, but more importantly clearly a safety focused experienced electrician. His inspection of the situation was detailed and he really thought things through. After he had a strong understanding of the problem and possible causes he presented our choices. One piece of what he did was putting in a Sp fault breaker which was a new thing to me; I did not feel like it was an upsell, because he gave such good information about the problem.
This is a company that clearly cares about customer service, and is concerned that the customer is feeling safe and satisfied with the job. In the unlikely event we had a problem I have no doubt these folks would stand by their guarantee. I will call them back in the future and would recommend them to co-workers friends and family.
- Approximate cost of services:
- $440.00
- Company Response
Thank you DM, we appreciate your review. It is very important to us that we do the right thing for the client. Electrical Safety is of prime concern to us at Captain Electric. We talk about this all the time at meetings, and when we gather at coffee time......ARC Fault breakers are required in new home construction for specific circuits, but we will often recommend them in older homes in certain instances...... Explaining what to expect from a service call and a troubleshooting diagnosis is part of what we do. We believe it is your right as the homeowner to have these things explained, so you understand the service we are providing..... Thank you for calling Captain Electric. We look forward to seeing you again in the future.