Venco Products Ltd

Purchased a venco Harmony 3 tub. It all seemed fine for the first six months then we noticed water in the basement so we called our plumber, he traced the water back to a crack in our tub. Venco offered to pay half. Tub was fixed, a month or so later we had more water in the basement our starting point was to look at the tub - again a crack, at the other end of the tub. I have since found another so in total three cracks that led to water in the basement. We have had duct tape in our tub for most of its installed life.

Buy a tub from a different manufacturer as once a tub is in it's hard to change.

We purchased a tub from Venco and when it was installed the workers damaged it. That company called Venco who had their employee come out to fix it & he was amazing! He would not leave the job till the repair was flawless. He came back the next day to finish it & was friendly & very professional you could tell he cared about his work. If you want quality tubs & to support a local Canadian owned and operated company who employs people like our repair guy who stand behind their work buy from Venco!

We purchased a Venco bathtub and surround two years ago and have been happy with it until recently. We discovered a crack in it and contacted the company in an attempt to have someone come out to determine if it is covered by the warranty. The company apparently does not pay to have someone come out to look at it and is refusing to pay for the repair. They say the damage couldn't possibley be a result of a defect (not sure how they can come up with that assumption, when they haven't even seen it). The rep at Venco di not even have the courtesy to call us himself to inform us of this. Instead he had a fellow that does the repairs on contract for them call us. We made a point of purchasing (at a much higher price)a new from the Factory tub vs. the same tub with a slight flaw in the finish at a much reduce price as we wanted to be sure that we received a full warrany. In summary it is very disappointing to try and support a local company, only to find out that they don't stand behind their product. They need to do a little work on their customer service.