Home Depot Canada The

In the last week Home Depot has shown the worst customer service I have ever experienced. I never write reviews but I went out of my way to make this review. In the Rental Department at the Richmond Hill store, only one person there and he went for a coffee brake for over 30 minutes and there was a huge lineup there. Customer service was very poor. In the Cornwall store, I had a delivery setup for Dec 19th and twice they confirmed it was scheduled for delivery. It didn't show up and no one called. I called the next day and no one could give me an answer on what happened with the fridge. The only good thing about Home depot is their financing. Every thing else is down the drain.

I bought a shower curtain here about 2 years ago and, some other items and, the lady that helped me out was nothing short of great. Polite and, a Professional is how I word it. Thank You for your kind service and, amazing attitude. I will definitely shop here again at the Leaside store. Thank You

From 189$ come up to 854$ - i don't think He is cleaning- look like He is dancing- so fast - He turning the hose on only 24 minutes- not worth my money that I work so hard for that - bad business- after He left so much of mess on the basement- never hire them again-

Home Depot guys came to clean the ducts, i took the plan for 149 for duct cleaning but after setting up the stuff, the technician approached me and said it is recommended to include additional services that costed me about 300CAD extra but i'm not sure what extra he has done besides the same cleaning. The opening he created to insert the vaccum was not properly sealed and it opened and i could not fix it back. there was a damage in one of the vents.

Say its one price then come into your home and come up with all other issues! Dont use them its the old bait and switch.

Unprofessional, duct cleaning for vent and furnace and vent cleaning done under 45 min, charges $800; for some vent didnt bother to open vent, just shoot the hose few for seconds . Told me thats ok ... and thats how its supposed to be done. The guy told me this house is very dirty thats why it is taking too long, otherwise we finish in 30 min.

After hearing horror stories about disreputable duct cleaning services we ordered from Home Depot thinking that they were insured and would provide a legitimate service.

First of all the technician was scheduled for 9:00 am but did not show up until 3:00 pm.

Once they did they set up quickly but informed me of 'up-sell' services including furnace cleaning for $189. I informed them that was included as per Home Depot's website. they said it was not. I told them to proceed while I got on the phone with Home Depot's customer service who gave me contradictory information (I called multiple times) on pricing (was it $79.99, $99.99, etc.) but all were vastly cheaper than what was quoted.

I went back in to tell them to stop but they had finished already in under 45 min! This apparently included cleaning 18 vents, cleaning the furnace and AC and sanitation. MASSIVE red flag.

They then shoved an invoice in my face I protested given the costs but they told me I agreed to extra services hence the extra cost. They showed me a quick picture of a clean duct (was it even mine?) I felt pressured to signing the invoice and they left. only afterwards did I realize they never showed me the before and after pics.

When I called Home Depot again about the price discrepancy from their website they told me he subcontractors set the rates and it's whatever I agreed to with them.

The final icing on the cake is when they did the 'cleaning' they knocked some wires out which disconnected my thermostat that I had to reconnect.

Definitely would not recommend to anyone - Home Depot does not vet their subcontractors or seem to care about the service. I'm convinced they didn't even clean anything and showed me generic pictures - huge waste of money.

Update: I've been trying to deal with HD customer service and they advised me this is their service. they dont remove vents, dont scrub, dont wash, etc.

Their website says typical cleaning takes 2+ hours but mine was done in under 1 hour with extra services. Doesn't make sense to me

Three people came for this service. They came basement and cut main duct in two places for cleaning.
I have asked for the picture of the main duct before cleaning but they don't show me as they informed me that they don't have the system to show the picture.
As per quotation they need to show me picture of the main before and after cleaning. They seems to be very hurry and finished the work within 45minutes. I informed the homedepot customer service and they sent me $40 gift card. I do not recommend this to anyone as I don't know whether they have cleaned the ducts properly as they are unable to show me pictures of ducts.
Home depot must choose the contractor with professional work style and they must perform work as per quote.

We had our ducts cleaned Nov 24, 2021. Our technician was Eddie. We found Eddie to be professional, friendly, informative, and very fast worker ! He showed us the "before" and "after" pictures. Good to have seen that We would highly recommend Eddie at any time. We are very happy customers.

We had our duct work cleaned, furnace cleaned, dryer vent cleaned on saturday, may 30. The tech's name is Leonardo. He was in a huge rush, arrived at 2:10 pm was packed up and drove away by 4:10. In the process he left 3 water/dust stains on a new carpet that was installed 2 weeks ago. Also, I've had my furnace cleaned many a time and I have never had it done in less than 20 min. The dryer vent was cleaned (?) by running air through the ducts. There was fluff left behind inside the dryer and when we turned the dryer on the outside vent was plugged with what in my opinion should have been cleaned. I believe that the ducts were cleaned properly but I don't know. We are not happy with the tech, especially with the marks left behind on the carpet. My wife and I hope that something can be done about this and the tech reprimanded . I hope to hear from you as this type of work is unacceptable. At this time I would have great difficulty recommending your duct cleaning service. The contract number is 26483.