Furnace Repair? Waste of MONEY.
A few weeks ago during a cold weekend evening my furnace had issues so I called Knight to send an after hour furnace tech to troubleshoot my furnace. After an hour the tech showed up and 30 minutes later after trying to troubleshoot the issue. The furnace started up on its own, and the tech admitted he had no idea what the issue or the solution was. I reluctantly paid the $250 bill (after hours call plus 1/2hr labor) as nothing was identified as a problem and more importantly nothing was fixed. Furnace again had issues the next day and after some googling i removed and cleaned the fire sensor, cleaned the ignitor rail, blew out and cleaned all of the tubing lines. Took about an hour but the furnace worked great until this morning. Additional troubleshooting and a free conversation with another company led to the real issues which was a failed flame sensor. $25 for the part and 20 minutes later, my furnace appears to be running great. I've cycled it many times tonight without issue. I have no issue paying for help from professional services but the charges from Knight for the after hour service call and labour was ridiculous considering he didn't even figure out what ended up being a simple replacement. Very very disappointed in the service. Take a look at the picture attached.. I'm pretty sure any furnace service tech would have at least checked the flame sensor condition before packing his bag and leaving.
- Approximate cost of services:
- $250.00
- Company Response
Thank you for your review. As this is the first time we are hearing about any concerns, I would like to personally check into your Service Visit and experience. I am unsure why you decided to not give us a call to rectify your issue. We do offer a 100% satisfaction guarantee and also 2 years warranty on any and all our workmanship. If at any time you felt we misled you, it was not our intent. I sincerely apologise for the experience you had and invite you to call me directly. I promise to give you my full attention and hopefully come to a resolve on your concerns. We strive very hard to uphold a high standard of excellence with all our clients which we have been doing for the past 48 years in Calgary. I hope to hear and work with you to make sure you are in fact satisfied and that we will make things right. Thanks again and I look forward to speaking with you if given the chance. Best Regards. Mark Coffin. Service Manager. * Thank you Mr Woo for contacting me. I am pleased we were able to speak and come to a resolution on your concern. Our sincere thanks for allowing us to make things "Right" for you. Regards. Mark