Mobilia Canada

Our review of mobilia just went up on google:

I wish I could say Mobilia’s products were good quality and I wish I could say Mobilia stood by their products and provided decent customer service, particularly as according to their website Mobilia prides themselves “in offering the kind of customer service that emphasizes [their supposed] commitment to cultivating a long-term relationship with [their] clientele. While [supposedly they] recognize that sometimes things do go wrong, [according to their website they supposedly] make it a priority to help [their] customers find the best resolution possible to ensure their satisfaction.” Their website also states that Mobilia’s furniture comes with a one year warranty on parts and labour against manufacturer damage (both website statements have proven to be blatantly wrong as the information below will illustrate). All I can say is stay away from their furniture and their lack of care and service for customers.

We bought six items, 4 of which were Evora stools in May 2021 and they were delivered in June 2021 (delivery delayed without notification). Only two stools were used maybe a total of 5 times since May. Less than three months later I contacted Mobilia because all four stools appeared to be damaging at the exact same location, evidence of a product defect or manufacturing defect. Based on Mobilia’s “commitment/pride” quoted above and their supposed “one year warranty on parts and labour against manufacturer damage” as stated on their website, We contacted them less than three months from receipt of the furniture. We provided Mobilia with all the information they requested and pictures as requested, they told us they would send a technician. I was first told technician would come on a Sunday and then he didn’t show; then we got a call to schedule and technician came just last weekend. His inspection lasted less than 5 minutes and he asked no questions, he told us they all look the same hence a Mobilia technician pointing to same conclusion - a manufacturer defect. Somehow today we got a call saying no refund would be issued as it was household Damage. My husband got upset because how could we damage four stools in an identical spot in the same manner and he was told to proceed to write reviews about the company, that response depicts the quality of customer service and the pride and care they take on their products and customers. Sadly I had been looking at additional furniture from Mobilia but their care for customers (or should I say lack thereof) has made me second guess and I will now look elsewhere.