Window City

I got windows from Window City for my entire home back in 2013 - 19 separate windows. A had some vinyl slider locks on my windows fail on a few windows about 1 year past warranty - aka this month. I explained that to Chris in the parts department - he understood and offered to replace all the parts on all the windows for free. They replaced all the pieces and not only that the pieces were improved and were much better than the original. To me real value comes in selling a good product but also how you follow up when issues arise and constantly improving those products. No matter what you buy things will arise and how the company takes care of their problems in a good way is huge in my books and key to a good rating and me recommending these windows to others. As such i give them a 5 out of 5. Matty