Window City

Windows & Doors Installation & Service
Vaughan ON M9V
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66%

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Reviews by rating (past 12 months)

Reviews for Window City

Average customer rating:
8.1 10 (115 reviews)

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Jim.Reece in Toronto
Jim.Reece in Toronto
2 reviews , ON
10/10

5 Star After Sales Service

I require some small parts for my Window City Windows for my home. My Windows are 12 years old and Chris and the Service Department at Window City is Second to None!
They were extremely helpful in figuring out what parts I needed and top of that they gave me the small parts I required at no charge.

This is what I truly call Great 5 Star Service!!!!

Keep up the great work!

Approximate cost of services:
$1.00
1 of 1 people found this review helpful.
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Company Response

Hi Jim! We are happy to hear you had a great experience. Thank you for taking time our of your day to leave us review!

Marianne
Marianne
0 reviews Hamilton, ON
10/10

Thank You

Chris, a member of WindowCity's service department, went above and beyond to assist my mom. His support was invaluable both through phone correspondence and in person at their factory location. Not only did he supply us with the necessary replacement parts, but he also patiently guided us through the entire process of how to install them. We extend our gratitude to WindowCity for their outstanding customer service.

Thank You!
Ljubica and Marianne

Approximate cost of services:
$0.00
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Felix - Don Mills
Felix - Don Mills
1 review Toronto, ON
10/10

Fast, professional service

I was trying to replace a latch for a window that was installed years ago. Chris not only that came back with the answers to my questions right away, but beyond his duties by giving me the replacement part free of charge!

Approximate cost of services:
$20.00
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PKaszuba in Toronto
PKaszuba in Toronto
0 reviews Aurora, ON
10/10

Post Sales services is EXCELLENT

Review for Window City:

I recently had the pleasure of dealing with Window City's post-sales services, and I must say, it was an awesome experience. Chris and the team were incredibly responsive and attentive to even the smallest details. They went above and beyond by triple-checking everything to ensure that I received the correct parts.

Thank you, Chris, for your exceptional service!

Approximate cost of services:
$100.00
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Scott Palmer
Scott Palmer
1 review , ON
10/10

Patio Doors Replaced

5 sets of patio doors were compromised, Chris from Window city went above and beyond our expectations by sending a service representative to a remote location in order to effectively assess our issue. Within several days the product had been replaced & reinstalled. Thank you to both Chris and Windowcity for such a prompt resolve.

Approximate cost of services:
$30,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Scott,

We are happy to hear how everything turned out and that you had a great experience. Thank you for taking the time out of your day to leave a review!

John
John
0 reviews Toronto, ON
9/10

Serice Dept.

I dealt with Chris from the service dept. He was very professional and help me in resolving my windows issue. He invited me up to the showroom in order to explain how to correct the problem. He was very tentative and answered all my questions and was very patient
Very satisfied customer.
John

Approximate cost of services:
$1.00
0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Replacing Internal Tilt Latches

Chris from service was very helpful. He made sure I left the store with needed knowledge to replace internal tilt latches!

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

Window service after 15 years of installation

I had all my home windows replaced from a Window City reseller in 2007. Now, in 2022, some of the latches that hold the Windows in place were popping off due to age.
The reseller was out of business, but I saw a Window City logo on the window, and called their service department.
The service department was very cooperative, and sent me the parts to get the windows fixed, at an extremely reasonable price. My windows are operational like new.

Approximate cost of services:
$30.00
1 of 2 people found this review helpful.
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Greg in Milton
Greg in Milton
0 reviews Milton, ON
10/10

Service Department

Excellent customer service!

Best customer service. I really appreciate all the help from customer service department.
I was pleasantly surprised.

Thank you Chris

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Outstanding service support

I am very grateful to Window City, and in particular Chris, for having been so responsive in mailing me replacement parts - tilt latch sets - for an old window of mine. Since there are no distributors in Ottawa, Chris went the extra mile to ship me the parts free of charge, in a pre-paid bubble wrap envelope I had provided. I mailed the envelope on a Thursday and received the parts on the Tuesday! I received the right parts and it was extremely quick. Thank-you Chris and team!
Guillaume

Approximate cost of services:
$0.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window City

Window City is one of Canada's largest window and door manufacturers who's mission is to provide Canadians with the most technically advanced products on the market.

Our family owned business has won multiple industry awards and endeavours to keep your family safe and comfortable with one of North America's most robust warranties. We do not provide installation, only great windows!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
New construction windows, retrofit windows, replacement windows, vinyl windows, bedroom windows, bathroom windows, kitchen windows, new construction doors, retrofit doors, replacement doors, exterior doors, patio doors, french doors, entry doors, front doors, vinyl doors, steel doors, fiberglass doors, window hardware, window accessories, door hardware, door accessories.
SERVICES
Warranty service. Window Manufacturer
STYLES
Heritage Collection, Heritage Plus Collection, Heritage Maximum Collection, Classic Collection, Ultra Patio Door Sliding Collection, Ultra Patio Door Swing Collection, Lifetime Entry Door Collection, Classic Entry Door Collection.
SPECIALITIES
Vinyl windows and doors.
WEBSITE
http://www.windowcity.com
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
190
PAYMENT METHOD
Cash or Cheque
MEMBERSHIPS
Energy Star, AAMA, NFRC, CSA, Fenestration Canada, Health Smart Windows, Intertek Warnock Hersey, SA
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warrenty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.