Centra Windows (Calgary)

Hi Les,
Just wanted to say thanks again for your prompt attention to the small nail problem on my new front window. I do appreciate your attention to details and the help you gave me when we were discussing the installation of the window. You gave me options and answered questions so that I understood exactly what I was getting. Your care and attention to the job (I didn't expect to see you doing the installation as well) are very much appreciated. I do like the looks on the new windows and it will be wonderful to be able to get some air flowing through the house. I would not hesitate to recommend you and Supreme Windows to anyone who was considering new windows. I neglected to tell you this, on the first set of windows, I had a second estimate and chose you because of the good information you gave me. I knew exactly what I was getting. When I wanted to upgrade the Living room window, I just called you - no one else. I knew that I would get exactly what I wanted from you and Supreme. Maybe you already knew but I just wanted to make sure you did.
Thanks again,
Ellen Conlin

Les

Wanted to take time to thank you for the window installation that you and your team did for us last spring.You were quick effecient and fast in your work and your clean up and because of your attention to detail prior to and during removal of old windows and installation of new windows meant we had no clean up to worry about and did not have any interior or exterior repairs to attend to. ( this was not the case with a previous window installation crew that we had from another firm.)
The windows are very efficient and we have had no draft problems or condensation on our new windows.

We would definitely consult Les Willet again for any future window needs.

Sincerly

Bryon Callaghan

Hi Karl,
Just a quick note to wish you and yours a year filled with good health, love and happiness. I would like to take this opportunity to let you know how much we appreciated your professionalism when dealing with us regarding our new windows and doors. Your input and recommendations were what we needed and the crew you sent to do the work were an extension of your passion for quality and expertise. Thanks again for everything.
Cheers,
Diane Allen

Dear Karl: Happy New Year! I was so pleased to receive your email and holiday wishes. As I reflect on the year 2012, I must say that one of the highlights was the installation of our new windows, back door and additional cladding that was done at the front of the house. This was such a positive experience and this is due to having met you and your guidance, patience and expertise. From our initial meeting you represented Supreme Windows in the most professional, honest, knowledgeable and courteous manner. Your presentation and suggestions of Supreme Windows products made it easy to know that the right decision had been made in choosing Supreme Windows' products. I particularly liked the fact that, at no time, did I feel you were trying to oversell and respected my budget and requirements. My phone calls and emails were answered promptly and efficiently and you took the time outside of normal working hours to meet at Supreme Windows to show the high quality of product specifications and manufacturing process and to answer questions prior to the final decision being made. Your quote was detailed and easy to read and production and installation was right on target. I have been very happy to recommend you to others who may be considering window or door replacement knowing that they will be in very good hands throughout the entire process and in the end be satisfied clients of Supreme Windows.
As you said in your presentation, the difference in the warmth of the house this winter, coolness in the summer and reduction of outside noise has been significant.
Thank you Karl for this positive experience and I wish you continued success!
Sincerely,
Kay Hyde

We'd be happy to recommend Karl and Supreme Windows to new clients. Karl was 100% professional in every way: friendly, no-pressure, knowledgeable and helpful with our requests for customizing a standardized condo project. Between the order and the installation, Karl took a brief vacation and when he got back, worked late into the evenings emailing us on a couple of occasions to make sure things were on track. The installation team likewise was efficient, thorough and totally competent in both installation and cleanup. The product speaks for itself--absolutely excellent. For any future window or door projects we would certainly contact Karl and Supreme Windows. Thanks for being a pleasure to deal with!
Doug and Pat Coats

We had some windows installed by Supreme last week, and we must say that you are correctly and most aptly named Supreme Windows. We had used Supreme probably about 10 years ago in a previous premise in South Wood, we were happy to come back to you again. Everybody on your crew: from our initial consultation with Karl, Dave in your office that I spoke to and particularly Kevin and Greg, the installers. I couldn’t ask for better professionalism from any of you guys...top to bottom. You were most definitely the highest price quote that we received; we received three quotes on our windows. We decided to go with you guys because of our previous experience and because first impressions count. Karl gave us a very good, very professional presentation on the windows; and at the end of the day when Kevin and Greg were completed, they were consistent with everybody else at Supreme, they supported our point of view and did a fantastic job. We are very, very happy. If we find another premises in years to come that need new windows we will not hesitate to contact you guys. Again thank you very much.
John and Maureen Stringer

Hi Karl
Just a quick note...on a scale of 1-10 you score a 14 with us. Your service and help on getting us the front door we wanted was over the top! We really appreciated all your extra effort and your friendly nature.

The sales rep. (Karl Bergen) is very knowledgeable with his products and will give you his best recommendation on what type of windows to take (trust his advice). The windows we had before were very old (80 years old) and were very difficult to be removed. They did it without charging us extra money. Our new windows from Supreme are of the highest quality and well worth the money. They are very busy, be prepared to wait for 2 - 3 months after you place the order!.

My wife and I have had a number of windows replaced and our patio door. We are very pleased with the product and Karl was amazing. But, the service we received on the warranty work is less than satisfactory. Our phone calls have not been returned even though we left a number of messages. Some of our concerns have been addressed immediately and some have not. Our siding was damaged by the instalment crew. The siding was colour matched but it was not the same colour, so we have two colours of siding on our house. After repeated phone calls to Supreme to deal with this issue and some other small issues, we gave up. We were very disappointed in the warranty work customer service. We have not finished replacing our windows and do not know if we will be using Supreme Windows to finish our house.

Further to my comments made December 19, 2012. My wife and I were very disappointed in the Warranty work as a number of issues were not dealt with, calls not returned etc. A few months ago we contacted Les Willett (Renovation Consultant) from Supreme Windows. He took the time to listen to our concerns and issues we had with Supreme Windows on our Warranty Work. Les addressed all our concerns and kept us up to date on when our warranty work was going to be done. Les even took the time to inspect the work that was completed. This was a nice change and we will only be dealing with Les when we order the remainder of our windows. Thank you Les for picking up the ball and dealing with the warranty issues when others at Supreme Windows did not.
Rick

The tenants are very happy with the windows replacement, they said that the workmen were very friendly and professional and Karen and I noticed how warm it was inside when we viewed them.

We are very happy with the windows and installation.

Regards,
Kirk