Rick Brilz in Calgary

My wife and I have had a number of windows replaced and our patio door. We are very pleased with the product and Karl was amazing. But, the service we received on the warranty work is less than satisfactory. Our phone calls have not been returned even though we left a number of messages. Some of our concerns have been addressed immediately and some have not. Our siding was damaged by the instalment crew. The siding was colour matched but it was not the same colour, so we have two colours of siding on our house. After repeated phone calls to Supreme to deal with this issue and some other small issues, we gave up. We were very disappointed in the warranty work customer service. We have not finished replacing our windows and do not know if we will be using Supreme Windows to finish our house. Further to my comments made December 19, 2012. My wife and I were very disappointed in the Warranty work as a number of issues were not dealt with, calls not returned etc. A few months ago we contacted Les Willett (Renovation Consultant) from Supreme Windows. He took the time to listen to our concerns and issues we had with Supreme Windows on our Warranty Work. Les addressed all our concerns and kept us up to date on when our warranty work was going to be done. Les even took the time to inspect the work that was completed. This was a nice change and we will only be dealing with Les when we order the remainder of our windows. Thank you Les for picking up the ball and dealing with the warranty issues when others at Supreme Windows did not. Rick

My wife and I were finding our house very cold in the winter and could feel the cold air coming through all of our outdated windows. This has been a three year project for us and we are just about finished. Karl Bergen from Supreme Windows is outstanding to deal with. He is very helpful, knowledgeable about his product and always returns our phone calls both before and after the job is completed. Any questions or problems we had, no mater how small the issue was, Karl Bergen or someone from Supreme Windows dealt with the issue in a timely fashion and always lived up to our expectations. All the installers have been outstanding and very professional. Supreme Windows worked with us in supplying our triple-glazed windows, keeping us within our budget and not pressuring us to do more than what we could afford. There has been a huge difference in the temperature of our house. Our gas bill has been reduced and we can't feel a cold draft coming through the windows any longer. We have recommended Supreme Windows to our neighbours and family. Thank you Karl and Supreme.