Trico Homes Inc

The process and service was good till the move-in but after that it seems like Trico doesn't care once the builder has been paid. I can understand that there may be some delays but atleast Trico can share tentative timelines when external work such as painting, driveway, grading, etc. Will be done. However, no one at Trico is sharing that information. I wonder if its that difficult to look at the project schedule and share the information. Also, during the pre-possesion walk through a number of things were documented to be repaired and to my surprise almost none were fixed at the possesion. Even the painter on the possession day did half of the work.

My family just bought and took possession of a single family detached home built by Trico Homes Inc. and have received a lot of compliments from our guests. We can vouch that the materials used to build the interior/exterior of the home was higher in quality than we initially thought from looking at drawings/specification documents(feels premium) and certain upgrades to the home really made the difference in helping the home stand-out. Also, the floor plan of the house was cleverly designed making the house appear more roomy and bright than the actual square footage of the house suggests. In terms of trades, we found good overall workmanship from the various trades they used as part of the project.

I would recommend anyone thinking of constructing a new build to consider Trico if they do happen to build in the community you're wanting to live in. They build a lot of homes in Calgary/surrounding areas and have good overall reputation for producing a good product and being fair to deal with during the home building process, which are important traits when it comes to selecting a home-builder.

We purchased a new home with Trico homes and couldn't have been happier with our experience. Everyone was courteous and more than willing to help us build our dream home.

We are so excited and happy to move to our new home in Airdrie. Area Sales Manager was very helpful from the start to end of our home buying process. We really appreciate how he communicated and kept us in loop with all the Information..

We are happy with Trico homes and would recommend friends and family too..

Working with Trico was bittersweet.

The initial planning stages and talks with the Seton Area Managers/Associates, George and Johnna, were awesome. Both of them were so great to respond to any questions or concerns, and with this being our first home they provided so much help with construction decisions. We would work with those two for every house we build if we could. Truly spectacular people.

The Design Centre was a blast as well. We had so much fun working with Lindsay and she was extremely patient with us. Lindsay offered great suggestions as well and made the selection process so fun and we are still so happy with all the decisions that were made.

Throughout construction a few updates were provided on the process of the home being built, however whenever a progress update was requested it was provided in a decent time frame. The possession date moved from a Aug/Sept estimate to Oct/Nov, and eventually we took possession on December 20. With the 2021 shenanigans this was totally understandable, and gave us more time to save money to have a solid emergency fund built up before possession.

The Customer Orientation Appointment, 1 week before possession was great. Jacob and Dene (might not have been Dene) were extremely knowledgeable on everything installed in the house and made sure we were both happy at the end of the walkthrough. All of the things noted on the walkthrough that could be fixed for possession were fixed.

On possession we were very sad to find out that there were quite a few things still missing or not to spec in the house. These items include our oven (Coast), microwave (Coast), kitchen sink faucet, laundry dryer (Coast), main bath sink & faucets, master bathtub faucets, window coverings (Sonata), air conditioner and exterior paint. The seasonal items such as the air conditioner and exterior paint were acceptable that they would be missing until weather permitted installation (we also don't need air conditioning in the Winter). However, most of the items missing were a surprise and a lot of items are still not installed now at the start of March with no date in sight for when they will be finished.

We were disappointed that we were instructed to follow up with Coast and Sonata ourselves to get the missing items delivered and installed. I don't know if this is standard, but in our opinions it should have been Trico's priority to contact the vendors regarding the missing items. Window coverings and our laundry dryer were installed within a month (after harassing vendors), and we are still missing our oven and microwave from Coast.

The plumbing work to be completed in the main bath (both faucets and sinks) is still outstanding. It has been now over 2 months since possession and we don't have a date or timeframe on when these essential items will be finished. This is extremely disappointing as we have had family stay with us that are unable to use their bathroom due to not having the plumbing hooked up. The items are all there in the sink, but no attempts to come and finish the installation have been made. When we followed up with Trico Service and Warranty regarding when the missing items are going to be installed we get late replies that indicate there is still no date in sight. At this point we just want to hire our own plumber to finish the sinks, but were told this voids the warranty so we can't do that ourselves. I've tried to be the good guy, the bad guy, and the annoying guy through email/phone to get things moving and get answers, but nothing has worked.

To summarize the end, Trico has left it on us to finish our house. Once possession was finished and the money had been sent it was clear that we were dropped to the lowest priority. This is what makes the whole process bittersweet. We have an incomplete house and are having the worst time trying to get it finished. We've been told that it's up to us to harass vendors to get them to complete work. When it comes the contract work such as the plumbing, we're told to wait patiently and not handle that ourselves. It's just a bit confusing and quite frustrating. We've read other reviews mentioning similar experiences which include going to higher and higher elevations of staff to get answers or actions to be completed.

I find it hard to recommend Trico to my friends and family that are interested in building new homes. The selection process and quite literally everything up to possession was amazing, but quickly dove off a cliff afterwards. Perhaps if you are comfortable being a mean/angry person towards others you will have better luck with the post possession process.

Excellent service with exception communication from all of the staff members. One of the best builders in Calgary.

We had a great experience building with Trico Homes. Our sales reps Erica and Dave were amazing to work with. Anytime we had questions about anything everyone we worked with from Trico was more than willing to take time to respond. We love our new home and would most definetly build with Trico again in the future.

We went with Trico homes to develop our first home and our lifelong home. From the beginning when we met with the sales rep at the Showhome to the end when we finally got possession (and even now during the period of after getting the home), Trico has been receptive and responsive to our needs. Ali was our sales rep at the beginning of our journey and he made buying a new home so smooth and so easy to do! We were nervous but with his support it was an easy experience. Our home finished in October and Trico was so good at also keeping us updated on the changes and progress that was happening!

The quality of the home is fantastic and we are so happy we chose to go with Trico.

This will be a long lasting home for our family to grow in and we are happy Trico was a part of that experience.

Trico homes has had me go thru multiple people within their company getting higher each time to solve every problem and every time time I had to explain how they were making this project harder and harder they were not honest with me unfortunately I only found out a year later when they did not follow thru on what they said they would do. When it came to communication trico does not get back in a timely manner. I had to go to a lawyer In order to communicate with trico that is how bad it got only then they started to pay attention. I didn’t go into much detail as it’s a long winded story but hope this gets to the point.

Conveniently they forgot to give me a satisfaction survey at 30 days and 6 months I’m sure they will forget come one year as well but they only want good reviews

I can NOT RECOMMEND trico homes to anyone

Working with Trico home was good experience. They guided me through their building process and were able to resolve all my concerns on time. Trico Homes staff was really knowledgeable and responsive. They made out first time home buying process really easy. I would recommend Trico Homes to everyone.