We went to quite a few different showhomes and comunities looking for a home. When we walked into the Trico showhome at Mahogany Jen made the difference when she took the time to ask what was important for us in our future home. Something that nobody else had done up to that point.
She went over the floor plans that she thought had what we were looking for and we found the one we loved.
Everybody working for Trico were extremely helpful and committed to making sure we were happy and satisfied trough the whole process. Even after moving in the sales rep that took over Jen, (chalsea) went out of her way helping us find a few things we needed for the new house.
The only complain I have is with the Home Theatre company. Trico works with showcase to run your speakers and home theater wiring and this was a huge disappointment. To make a long story short I had to to go into the crawl space (which is very hard to do given the design of my house) and locate the wiring for the ceiling speakers myself after I had to pay showcase to tell me where the wiring was located. (yes I had to pay them to tell me where the wiring was for the wires I paid them to run).
I had to do this myself because this is what they recommended after I cut the ceiling where I was indicated by them, only to run onto a ceiling beam. It was very difficult for me to get a hold of the guy in charge of the wiring in my house, he only replied after I left a msg saying i will be there next morning to talk to him in person.
They did patch my ceiling and installed the speaker but only after I told them that's what they had to do given that they gave me the wrong location for the speaker which I had to pay for!
This was not the only issue I had with showcase but it was the biggest one, and every time It was very difficult for me to even get someone on the phone. I basically wasted my money paying them for the locations of the wiring, because they were not accurate and the end I had to go find the locations myself.
Other than that dealing with Showcase, Trico has been great to us, the sales Team (chalsea and Sylvia), Clayton going out of his way touching up scratches and nicks that we did ourselves moving in, and the warranty team making sure we are happy.
We love our new house, we made the right decision choosing Trico, and we love the service they have provided!
Thank you Trico!
- Approximate cost of services:
- $580,000.00
- Company Response
Hi Ricardo
Thanks so much for this review! Mahogany is a beautiful community! We are so happy to hear the staff at Trico Homes was extremely helpful and commited to making sure you were happy and satisfied throughout the whole process. I am sorry to hear about your experience with the Home Theatre company. I have been in touch with the owner and brought your concerns to his attention. I will follow this up further and ask that he contact you. We are so sorry you had this experience and will work with them to ensure this does not happen in the future. Please do not hesitate to contact myself or the warranty department at anytime if you have questions or concerns regarding you home.
Nicole Walker
Customer Relations Manager