Ricardo Bravo from Calgary

I had my house built from Trico and right from the start we noticed a big temperature discrepancy from one side of the house to the other. We thought this was odd and no matter what we did nothing seemed to help. We contacted Trico and they sent out their technician to look into it. He gave us a couple of tips (keep the doors open, directing the air flow, etc) but nothing seemed to help. I spoke to a few different companies that did insulation. They said that it was not uncommon for builders to neglect or forget to put insulation on walls or that it could be just a design flaw of the house itself (positioning of the furnace within the house, etc). Both these insulating experts also agreed that the only way for me to find out exactly what was happening with the temperature in my house and why the heat was not evenly distributed was with infrared cameras. I spoke with the warranty coordinator for my community within my first year’s warranty and she Agreed to do the assessment, however that year we had a mild winter and I was told the temperature had to be -20 in order for them to do so. Once the temperature dropped again I tried contacting Trico but nobody was giving me any answers as there was no warranty Coordinator for my community anymore and Trico had stopped building there. After multiple phone calls an e mails I finally got a phone call back from one of the warranty coordinators (Theresa) and she refused to do the assessment claiming my warranty was now over and that Trico never agreed to do the assessment in the first place. I got in touch with the person in charge of customer relations (Nicole) and after explaining to her that I had documented trough e mails Trico agreeing to do the assessment she decided to go ahead an honor the assessment I was promised. I was put in touch with one of the warranty coordinators named Amber. Once again I was promised once the temperature dropped the Issue would be looked into by a company called “Advantage Heating”. She also mentioned I would be getting a letter outlining this. After not receiving the letter and inquiring about it I received an email from Amber with the following statement; “In regards to the letter, I have looked into this for you. Unfortunately this letter has not been drafted yet, however until you receive the letter please use this email as confirmation that Trico will return to assess the cold bedroom when temperature drops.” Once winter came around Trico never contacted me and neither did I contact them as I got busy with life just like everybody else and now I now have a mortgage to pay. I contacted Trico again (it’s been 2 winters since I was last promised the assessment done by a heating company) with the hope they will honor the agreement we had, just to be told, you never called us it is now been too long. It is frustrating to have to use electric heaters in your baby’s room just so they can sleep trough the night in a house that you paid almost 600k for. Now, this is not the only Issue that Trico neglected to take care of even though I brought it up within the first year but it is the biggest one. I had a fire place built in my bedroom and every time I light it up, it stinks up the room. I was told it will get better eventually as it was brand new, but we already now what happens eventually… I could talk about the scratch the Trico tech left on my Door that I was also promised it will be fixed, the exterior hot water tap not working, etc. The lesson here is if you do decide to build with Trico make sure you decide when stuffed gets fixed not them…If you leave it up to them they will most likely tell you, let’s do it later or it will get better on its own, chances are it never will..

We went to quite a few different showhomes and comunities looking for a home. When we walked into the Trico showhome at Mahogany Jen made the difference when she took the time to ask what was important for us in our future home. Something that nobody else had done up to that point. She went over the floor plans that she thought had what we were looking for and we found the one we loved. Everybody working for Trico were extremely helpful and committed to making sure we were happy and satisfied trough the whole process. Even after moving in the sales rep that took over Jen, (chalsea) went out of her way helping us find a few things we needed for the new house. The only complain I have is with the Home Theatre company. Trico works with showcase to run your speakers and home theater wiring and this was a huge disappointment. To make a long story short I had to to go into the crawl space (which is very hard to do given the design of my house) and locate the wiring for the ceiling speakers myself after I had to pay showcase to tell me where the wiring was located. (yes I had to pay them to tell me where the wiring was for the wires I paid them to run). I had to do this myself because this is what they recommended after I cut the ceiling where I was indicated by them, only to run onto a ceiling beam. It was very difficult for me to get a hold of the guy in charge of the wiring in my house, he only replied after I left a msg saying i will be there next morning to talk to him in person. They did patch my ceiling and installed the speaker but only after I told them that's what they had to do given that they gave me the wrong location for the speaker which I had to pay for! This was not the only issue I had with showcase but it was the biggest one, and every time It was very difficult for me to even get someone on the phone. I basically wasted my money paying them for the locations of the wiring, because they were not accurate and the end I had to go find the locations myself. Other than that dealing with Showcase, Trico has been great to us, the sales Team (chalsea and Sylvia), Clayton going out of his way touching up scratches and nicks that we did ourselves moving in, and the warranty team making sure we are happy. We love our new house, we made the right decision choosing Trico, and we love the service they have provided! Thank you Trico!