- Approximate cost of services:
- $130.00
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Thank you for taking the time to submit your review. It is our aim that every customer's experience is a positive one. Our staff is our greatest asset.
It is not our usual policy to install equipment supplied by a customer but made an exception "regrettably" in this case.
This customer purchased her own Wifi thermostat from Home Depot and arranged for Metropolitan to install. The homeowner was not home at the scheduled time of appointment but Technician was admitted by the Housekeeper/Nanny. He installed the thermostat to the existing 4 wire control wiring in the wall (new thermostat required 5 wires for full function) the continuous fan function was eliminated as a result. Our Technician advised the Housekeeper/Nanny as this. The Customer called the office to complain about the loss of continuous fan function. We advised her an after market adaptive control could be installed for approximately $200 + labour to make her thermostat on 4 wires work or its was strongly suggested she return her thermostat to Home Depot and purchase a Nest thermostat from Home Depot which works on 4 wires. We would then come install and program the Nest thermostat.
At no time did we try to up sell, we charged our 1 hour minimum rate for the service call.
Calling Metropolitan 6 times to fix or replace the thermostat is simply not true. Recommendations were made with solutions which customer did not follow up on with Metropolitan.
Installing a Furnace and Air Conditioner Unit
Thank you for your positive review. We are very happy that your experience with Metropolitan was a pleasant one.
New high efficiency furnace install.