Metropolitan Heating & Air Conditioning Ltd

Our new furnace was installed by two young guys over the winter. Towards the end of the installation an older man came and inspected their work and gave it the all clear. Less than two days later the furnace had stopped functioning and it sounded as if there was running water inside of it. I called the emergency service number and a technician was dispatched to look at it about a day later. This technician said that the pump had been installed in the wrong location and moved it to the other side of the furnace. He also said that it was unusual for this kind of error to be made. He left and the furnace ran for just short of two days when it stopped working again with the same sound coming from inside of it.

I called the emergency service number again and a different technician was dispatched about a day later. This technician said that the plastic piping to the outside exhaust had been installed at a bad angle, causing condensation to build up in the pipe and run back into the furnace. He adjusted the pipes and the furnace has run properly ever since.

We were without heat for almost a week and were very disappointed in the service provided to us by Metropolitan Heating and Air Conditioning. I reached out to the company through their email contact form on their website and requested a partial refund but never heard anything back.

The technician came out within 2 hrs of my call, but sadly our furnace was dead.

He laid out our options, and the next day we had a new high efficiency furnace and our own hot water tank.

All in all a great experience and would recommend Steve and his guys to anyone.

My furnace stopped working on a weekend in January and although I hoped it would last another year, had been advised in June that this may be the last season.On call was great helping me to get it running and a tech came first thing Monday to assess further. It was advised and I agreed to replace it. Doug came out and we reviewed options. I decided to replace my approximately 30 yr. old a/c at the same time. All the work was completed a few days later, they were on time,professional and I really have to give them credit as the area they were working in is very small and cramped. They managed without having to remove walls, doors etc. When it rains it pours and I ended up replacing my hot water heater in March as well in the very small cramped space. They did it and everything works fine. The only advice I would give for future improvement to client satisfaction is to initiate a courtesy call when a crew is significantly delayed, which happened in March. However, when I contacted Doug, I did get an immediate call back.

Bought a furnace off of Doug - amazing client support and very knowledgeable. Very smooth experience

Bought a new from Doug. He was very friendly and knowledgeable. He made good recommendations and a fair price.

Called Metropolitan for emergency service for a rooftop furnace that had failed during the coldest stretch of weather we have had in years. I've used them before and they were very good so I went with them again. After diagnosing the problem, it turned out I needed a new unit, no surprise there it was over 30 years old. Again they were fairly priced and quick! they were able to instal the unit on the next business day and get me out of a tight spot. The instal crew were great, -30 windchill and they were on the roof working away to get me going again . You won't do any better than working with these guys. You'll see the pictures ,out with the old ,in with the new, to arrange the unit and a crane and a crew to instal in one business day is still a little unbelievable to me!

the Metropolitan technicians were very knowledgeable. they gave me my options and helped me make the right choice. they answered all my questions before and after installation in a timely and professional manner. they did a great job installing my new equipment, with a clean and professional look. i would highly recommend Metropolitan heating and Air for your HVAC needs

Very personable. Worked diligently and capably. Explained steps as they worked. respectful of home when bringing old furnace out and new one in. A good experience.

Don was awesome, came out same day when we had a furnace failure and got us installed in 2 days...furnace in working and the entire team was great...thank for helping us guys!

Last week I purchased a new Carrier Furance and Air Conditioner from Metropolitan. I am very happy with their service and the work done was top notch. Really fast turn around 10/10