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Wilsons Security

Alarm Systems
Dartmouth NS B3B 1T5
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HomeStars
Alarm Systems
Wilsons Security
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40%

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Reviews by rating (past 12 months)

Reviews for Wilsons Security

Average customer rating:
5.2 10 (5 reviews)

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Glen
Glen
1 review Edmonton, AB
0/10

Home monitoring

I am saying it is not a good company. I never met a company that provided a service so poorly. They tell you things that sound good just to get you as a customer. For example 1 of there employees came out and told us the previous installer did not do it right. If we join them they will come out and hide the cameras wires so there not so exposed to the weather or to easy to access to cut. Well guess what all 6 cameras wires are exposed. Then I could go on about the installation but I won't. Anyways there was a few things that were unsatisfactory. I do not wish to talk to anyone out the office that the work was done by. I also do not wish to talk to Zoe. I gave my brother permission to talk to them on the matter they refused to do so.

Approximate cost of services:
$0.00
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barbara tremaine in Dartmouth
barbara tremaine in Dartmouth
1 review Dartmouth, NS
10/10

Update of alarm equipment

Our alarm equipment required some updating as it was over 15 years old. Mark was excellent from start to finish!
very conscientious , patient , as well as knowledgeable about your product.
Mark was a great worker and he even changed to slippers at the door! MUCH APPRECIATED AND A NICE TOUCH!!!

Approximate cost of services:
$0.00
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Company Response

Thank you for your kind words, Barbara. We value customer feedback greatly, and appreciate being able to serve you. We'll most certainly pass on the kind words - we have an amazing team. Hope all is well, and thank you for being a loyal customer!

smiro138 from Dartmouth
smiro138 from Dartmouth
1 review Dartmouth, NS
0/10

Security System

Wilsons did not properly install my wired motion sensor (sensor was shorted) and as a result the alarm was triggered and I received a fine for the false alarm. When I asked for a quote on a basic camera system they quoted me nearly 2000$. Also, I don't recall any mention of a one year contract and when I decided to opt out and go to Eastlink they told me I was bound to a 1 year contract even though I paid for the equipment upfront. Why would you bind someone to a contract for basic monitoring as part of a takeover of an existing system?

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Roberto Segado from Wolfville
Roberto Segado from Wolfville
2 reviews Wolfville, NS
10/10

Security system service

Great service. Reasonable equipment cost (similar equipment and cost to other local companies) but lowest monitoring cost. Equipment has been very reliable. The couple of times we accidentally triggered the alarm got a call right away to verify our password. Happy.

Approximate cost of services:
$800.00
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Company Response

Hi Robert - thank you so much for the kind comment! We always enjoy hearing back from our customers to know how we are doing, and how we can improve our services. Feel free to e-mail us directly at bsmith@wilsons.ca - and we'll give you a little thank you.

Thank you for being a loyal customer - Roberto.

IVAN from Dartmouth
IVAN from Dartmouth
4 reviews Dartmouth, NS

First Review

6/10

Alarm system

Wilson's supplied all the material at a good price and was available to give advice anytime it was needed. When the equpt. Was installed they arrived and comissioned it with a friendly service.

Approximate cost of services:
$400.00
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Company Response

Hi Ivan - thank you so much for the kind comment! We always enjoy hearing back from our customers to know how we are doing, and how we can improve our services. Feel free to e-mail us directly at bsmith@wilsons.ca - and we'll give you a little thank you.

Thank you for being a loyal customer - Ivan.

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