Purchased 34 windows a while back, in 3-4 years , I started to see a little cloudiness or haze come between the panes of glass on the triple pane units. Mainly most visible on the sunnier side of the house ! I let a few more years go by, thinking, theres nothing wrong with my brand new windows = WRONG ! They lost the Hermetic seal ! Put warranty claim in for 19 windows the first time , was informed , I would have to pay a FEE , for packaging , handling & crating = $ 2795.00 + tax , Shipping on top of this . Upon our inspection of glass units = 1 week later= I find a large chip on the biggest unit ! Sylvia says , must have happened in transit ,! I say , not possible = as there were No glass fragments in any of the packaging ! It happened in your factory & then packaged = this unit was 360 lbs . Too bad , so sad for me = her word/my word ! We put back the flimsy packaging around the perimeter on all the windows & set on an A Frame for a year in my place . A year later = ALL the remaining windows are showing the signs of a Lost Hermetic seal more clearly & I have to get warranty on these ! First thing I hear from sylvia is , FEE"s for handling + packaging + crating ! Now I have to pay $ 3520.00 ! shipping is on top of course . With shipping I"m sure to be close to $ 10000.00 now This FEE is just a Loss recovery tactic = because this crating is quite flimsy & not worth $ 200.00 . OK , so now I"m looking to do install on these units & notice , 2 windows come in larger then the openings ! I ask sylvia to send me 2 proper window sizes & again about the FEE"s ! She also thinks its right to charge me freight on her mistake ! So I paid for original order + 1st warranty order + 2nd warranty order & now I should pay freight on her mistake ?? Policy Policy is what I get , & thats the end of it , Too bad , so sad !Read over the warranty , slowly & clearly before you make any buying decision ? The labor costs of sealed units is covered for 2 years , do you think you will see a Hermetic Seal LOSS in the first 2 years ?? I would bet not ! Start having a good inspection of Hermetic Seal Loss prior to 2 years ! IF YOU LOOK AT REVEIWS FOR WINDOWS , MAKE SURE THEY ARE AT LEAST 2-3 YEARS OLD !! EVERYTHING WHEN NEW IS NICE & SHINY !! UNTILL THEY ARN"T !
- Approximate cost of services:
- $40,000.00