I purchased Fibertec Windows about ten years ago when I built my new lake front home. The builder sold me on the idea of Fiberglass for energy efficiency and longevity. The windows looked great with a terrific R factor. For all the windows we have my heating bills are very reasonable. Unfortunately after ten years some of the casement mechanical parts wore causing difficulty in opening and closing some of the windows. Fibertec shipped me the replacement parts free of charge. Over two hours I replaced the mechanical parts on the windows that needed them. They all work as good as new and still look great after ten plus years! I don't care who's windows you buy, eventually you will have some problems. What sets one company apart from another is how they respond when the problem arises. Fibertec came through and the repairs were simple. After ten plus years the windows still look great and work like new.
- Approximate cost of services:
- $35,000.00
- Company Response
Good day Charles,
We are certainly glad your windows are working as they did when they were new! Part of our service process is to make sure that the parts we provide (under warranty) are indeed the correct parts. Often customers do not know what parts are called, so there begins the investigative process to rectifying the issues.
Best regards.