Durabuilt Windows & Doors

We were very pleased with our first experience with Durabuilt one year ago, when they replaced our basement windows. We had them return this year to replace the main floor windows.. Again we were pleased with the work done. Everything was done on time and at the projected cost. It was easy to work with the salesman and the installers. The installers were very clean and efficient. I would definitely recommend the business.

Job detail: windows
Installer name: Nick
“The windows were of excellent quality. The installers were careful, willing to do additional patch-up work and generally helpful and friendly.”
(Comments collected on-site by installers at the close
of the job, post verified by customer before posting)

DONT BUY THESE WINDOWS, THE PRODUCT IS AWFUL AND THE CUSTOMER SERVICE EVEN WORSE!! We had 11 large custom replacement windows installed a year ago. In April one of the windows formed a small crack that quickly went almost right across the window. I called the installer who told me that this sometimes happend and that is why there is a 2 year warranty, I was told to tape the window so it wouldnt crack further and that they would start the warranty claim. About a month later I received a call that the replacement was ready to install in about a week and that they would be in touch to arrange a time. At that point it all went really bad. No one ever called to arrange but I made over a dozen calls asking them to commit to a date. I always got the same answer, the installer will call you as they book their own appointments and no you can not have his number. He never called me. I finally called and insisted to speak with his manager and after nearly 4 months I finally had a install date. I made arrangements for someone to be there to let him in and "surprise" they never showed up, when I called they said my window wasn't scheduled yet for install. Needless to say I was very frustrated. They ended up rebooking us a week later. Now we have second window that the seal has gone on. I have now left 2 messages that I need to make a claim but again no one will return my call and I cant speak to anyone but the receptionist. I am digging in for another battle, ARGH!!!

Job detail: living room window
Installer name: Michail
“Came on time, quick installation. Looks great from what I see immediately after install! Noticed some scratches on the inside of the window pane but were very very faint. Overall the windows look great.
(Comments collected on-site by installers at the close
of the job, post verified by customer before posting)

Very unhappy with the windows. I have had them only 7 years and every window, 20 of them, the seals have broken. Durabuilt wants over $3000 for labor to replace them as only the glass is warranted for 20 years. So tell me, am I going to have to do this in another 7 years again? It is not just 1 or 2 windows....it is every window in my house (20 in total).

Great job on the install...Thanks very much!
Job detail: Single hung door w/ right inswing side-lite
Installer name: Nick
(Comments collected on-site by installers at the close
of the job, post verified by customer before posting)

“To the untrained eye – the install to me looks really good – no issues. I wanted to make sure someone at Durabuilt knew how happy I was and in awe with the 2 gentlemen that did my install. Steve and Morgan. These guys were very efficient, thorough, and friendly. They communicated well with each other and had a real system as to how both days would look. I suspect that part of the reason that Durabuilt is doing so well is because of guys like Steve and Morgan. Not only do they do the install but they also become the face of Durabuilt. Professional. That is what Durabuilt customers will remember.
– S. Steinke, Edmonton, AB”

“We would like to say that we are very pleased with our windows and doors. Mostly we would like to add how pleased we were with our installation crew. These guys were great! Very professional and the work was done in a very timely fashion. We are very happy with the product and the service was exceptional. Glen and his crew deserve to be recognized for the outstanding work that they do! - Denise & Ted Idle, Edmonton, AB”

“Just wanted to let you know how pleased we are with the work installing the window, it looks fantastic and fits the character of our home. Please tell the installer he did a great job and thank you so much! – Y. Walker, Edmonton, AB”