Moved into my 2009 house in 2013. Within 2 years two of the main picture windows had become cloudy. Durabuilt Saskatoon was the supplier of the windows. They replaced the windows but I had to pay a large portion. Every 2-3 years since different windows have needed replacement for fogging and I have paid with a slight pro-rated discount. Currently there are still over 20 windows in my home that have lost there gas and have fogged. When I contacted them today I was told no more pro-rated and they will no longer install them because the original purchase of the windows did not include installation. I said I would pay for installation and just wanted a quote, but I was told policies have changed and they can no longer help me. Poor windows and poor service.
- Approximate cost of services:
- $5,000.00
- Company Response
We understand the frustration you've experienced and we're truly sorry for the inconvenience caused. Please get in touch with us at reviews@durabuiltwindows.com so we can address this issue and work towards a resolution together. Your feedback is important to us, and we're committed to ensuring your satisfaction.