Canadian Appliance Source

Good prices and very knowledgeable sales people. Angelo found us exactly what we needed within our budget. Fulfillment is a bit lacking. They were closed for half of September for holidays and every time I'd call for an update on delivery it was like it was the first time they'd heard from me. They don't seem to keep any notes or records of communications. The delivery guys were great - helpful, friendly and very courteous. They gave me a 4 hour window for delivery and they called me an hour before they arrived.

I looked around for a good deal on a KitchenAid 30" cooktop and I stumbled upon the Canadian Appliance Source website. It advertised a "Brand New Never Opened" cooktop for $499.00.

This price is the best deal that I could find anywhere because it cost hundreds less than the cheapest model that I could find anywhere. Although this model is discontinued, it never bothered me because I was simply looking for the cheapest price possible as this unit is going to be installed at my rental property.

The unit was in stock and it was ready for me to pick up from their warehouse very quickly. So I was rather pleased.

The strange quirks that I discovered after I placed my order was that my purchase is a Final Sale and any cancellations prior to delivery or pick up carries a 25% re-stocking fee. This information was not mentioned on the website page. And this may be a huge turn off for many consumers. For example, if I was purchasing appliances for my home; these restrictions would be a red flag for me. But then again, that is just me.

You can see for yourself: http://www.canadianappliance.ca/product/KitchenAid_KECC506RBL_Cooktops_KitchenAid_KECC506RBL.html

But like I said, I was looking for a "No Frills" bargain anyways. So as long as the product worked and it was cheap. I am happy with that.

Now I can see why the reviews for this company has been UP and Down. I believe that it all depends on what you are looking for. If you are looking for the best and cheapest deals around, then this is your place.

But if you are looking for no hassle returns, or precision delivery schedules like Costco or Best Buy etc.....then you may be disappointed. Maybe I said....

Poor service. The sales person was rushing to finalize the deal. He was not telling whether the product is available or Not (I was there to purchase a GE electric stove, it was a old model).
I tried calling to know the "Order Status" , the phone# was always engaged.
Please be aware of restocking fee..25%. I will not go this store again.

Ordered a dryer online and they gave no indication about their delivery hours. When they called to confirm the delivery they told me that they only deliver between 9-5 Monday - Friday. So if I want to order from them I have to take time off work. I asked them to cancel the order since they couldn't accommodate my schedule and they informed me there was a 25% "restocking fee". 25% Wow. So much for getting a good deal. I guess I learned my lesson.

made my purchase via phone and received order promptly. Interior had water in it so i thought it was used. Checked on line and all dishwashers are tested this way. was happy again. dishwasher works excellent at a good price.

I ordered a washer and dryer al
most three weeks ago, sales person at Canadian Appliance assured me it would take one to two weeks to deliver. On Thursday they call me to arrange a delivery for Saturday afternoon, Saturday late morning they call to say sorry they don’t deliver on Saturdays as the warehouse is closed, now I must wait until TUesday next week. I’m not convinced about this company, they offer a great deal take your money and then fail to meet any of the promises they made. Lets hope they improve from here on, I’m not holding my breath.

Terrible after purchase service. NO response to my emails after a week. I called many times on Sunday during their open hours and nobody answered the phone. Waiting 2 weeks now and no dishwasher and no response. Cancelling my order. No service!

Great price, great online experience, they called to confirm delivery as promised, delivered as promised, delivery people super polite, friendly and helpful, put machines in [lace, took away all the packing material, will deal with these people again!

We had a relatively easy time with our purchase. But four months in, our fridge died and Canadian Appliance Source hasn't helped us at all. They don't seem to stand behind the products they sell and don't believe that they bear some responsibility when the products they sell fail. In order to redeem the warranty we have to go through them unfortunately and we are being told that between LG and CAS we will wait at least two weeks before a replacement arrives. They told us, repeatedly, that they weren't at fault, that there is nothing they could do, but it seems to me that if you want customers to return you figure something out. I could order a fridge today and have it delivered in a day or two, but a replacement for the lemon they sold me...two weeks. Don't order from them if there is any possibility that you might need help or a make a warranty claim in the future, they will only pass the buck. I hope they respond, it will be the first I've heard from them!

Purchased a Samsung Fridge/Freezer, Bosch Dual fuel stove and a Bosch Dishwasher. We actually changed our order slightly the day after ordering online and that was not a problem with a revised invoice sent via E-mail right away.Shipping was to Nova Scotia but was only Silver service when we had ordered Bronze, Canadian Appliance refunded the difference in cost promptly. Generally a good experience with everything very well
packed and at a good saving even with the shipping costs.