Canadian Appliance Source

I am very very happy with my purchase. My washer and dryer are just fabulous, have has them a few days now. I really enjoyed doing business with these guys. They were helpful, caring, very informative. They don't waste your time, and I felt no pressure. The delivery went swimmingly. I haven't been this satisfied with a large purchase in years.

My wife spends hours reading reviews on Homestars before we buy anything, so when I suggested Canadian Appliance Source, she wasn't sure due to the score. I'm always one to give everyone a chance and we were passing by and so pulled in, and I'm glad I did.

The sales staff really took care of us and walked up through our purchase. Not only did they not push the most expensive items (they showed us the best fit for us), but the after sale care was amazing. We heard from the manager immediately after delivery, making sure everything was okay.

When the delivery guys arrived 20 minutes into the 3 hour delivery window, we were shocked with how promptly and carefully they dealt with the whole job. Professionals.

I'm not sure what happened with other people, but CAS got the hint. In my experience, they showed that they are at the top of their game.

Thanks Mario

NEVER have I been so disrespected as a customer in all my life. I am the owner of a business and I can tell you that if I treated anyone the way that the staff at this place treated me, I would have NO business.

Not only did they sell me an item they do not actually have (after I called to confirm they had it, and was told they’d go pull it from the warehouse so I could pick it up) they then refused to call me back at any point, the manager took some smart-ass attitude with me saying he “could not make me one” but further to that, NO ONE has bothered to call me back EVER. When I first arrived it was like I was invisible. It took 10 minutes for anyone to even acknowledge me. They seemed content to talk among themselves though… maybe it’s because I am a small woman in my 20’s… and they don’t feel the need to take me seriously? Perhaps if my Dad or brother had picked it up for me things might have gone more respectfully…

After agreeing that since they do not seem to have the item, which they never actually confirmed, they said “looks like we can’t find it” meaning, maybe they haven’t even bothered to look for it… of course after I had wasted 2 hours driving to pick it up and standing around waiting for it to come out of the warehouse… they said they could just cancel my order. That took 4 phone calls chasing them down to even get to as the solution, and by not calling me back they cost me an entire day’s work (as I needed the cooktop for the next day, and was purchasing it from the first place that could confirm they had it in sock) I had to CHASE THEM all day to even get someone to confirm I would have a refund. An then I had to chase them all afternoon to try and get someone to actually issue the refund.

By the end of the day the funds had still not been returned to me, so I called AGAIN before close only to be told that the manager would not speak with me, and was sent to some un-named voicemail box. I left my name and number again, plus a message outlining the seriousness of this situation, only to be ignored again, for the entire following day. It is now day 3, and no one has called, no one will answer a phone, and no one will refund my money.

These guys are not trustworthy. They are so far defrauding me and refusing to refund my money and if I were anyone else I would think long and hard about risking my money on a place like this. It takes 2 minutes to reverse an interac purchase. It isn’t that they can’t do it, it is that they DO NOT CARE to do it, and they’d rather keep my money and ignore my calls. If you buy anything from them, SEE IT IN FRONT OF YOU before you give them one red cent. I learned the hard way.

While we were very satisfied with the showroom sales staff the same can't be said for their delivery service. I was contacted by their delivery department on Monday informing me that my fridge would be delivered between 10 and 3pm on Thursday. When it hadn't been delivered by 4pm I called and was informed it would be delivered between 4 and 7 pm. At 7pm I received a call from their driver who informed me that he was suppose to be off at 3pm and would not be delivering my fridge. This is terrible customer service and reflects very badly on their company as a whole

Email to my sales rep:
Hey Preet,

I went to the Mississauga location today and the guy that sits to the right of Brain, behind the white guy pissed me off today. I didn't get his name but he was extremely rude. When I go back I'll speak with him again about what his problem was.

All I asked is what should I do as I've come twice and it's been 44 days since we ordered our appliances, he said he doesn't know and flailed his arms. He did go inside to check but why did he have to speak to me like I'm trying to rob him of something. The first call that came, he picked it up and totally ignored me, I just got up and left.

We spend $16000, wait for 44 days of which we weren't given a loaner fridge, visit Mississauga twice and I have to deal with that guys sh*t.

I don't even care about anything else, why did he have to speak to me like that? Am I not a customer? Why did I bring my business to you, you know each other's prices, they all give the same deals - yet I still came back to you.

-- Gagan

I bought a french door 30" whirlpool fridge on Sep 30, 2013 and when I plugged it in at home it was making a loud rattling sound every time the compressor started. I tried to get Canadian Appliance to fix the problem or get an exchange, but they refused to do so. After several days of calling them and getting the run-around I spoke with the manager and he said that as soon as you plug it in then it's not their problem. After dealing with Whirlpool for the past few months I finally got it fixed. It 2 visits from different repair companies to get it fixed. Lessons learned: 1) I'm never buying from canadian appliance again due to their poor customer service and all sales final policy 2) don't buy the whirlpool fridge model wrf560sfy (m01) - it's a lemon (the damper needed to be replaced).

We bought our Weber BBQ from this store a few years back and they gave us a good deal and good service at the time so we decided to use them again for the appliances for our new home.

We already knew what we wanted ahead of time so we went in with a list of model #'s and prices. We ended up saving about $2500 over retail pricing and the experience was straight forward and hassle-free. A preliminary delivery date was set and that was it. We placed the order with them 2 months before our new place closed.

A few weeks went by and I decided to call the salesman to see if there were any issues. He assured me that everything was on schedule. A week before delivery I called again to confirm the delivery date and to ensure there were no surprises. This time the salesman stated that the wall oven and range hood were on backorder. The wall oven was delayed until a week after the initial delivery date and the range hood wasn't supposed to arrive until mid-December yet we ordered these items 2 months in advance! This entire time we did not receive a single phone call advising us of this issue. Electrolux Canada stated that the range hood is a special order item. I came to find out that they did not order the items until 2 weeks prior to the delivery date. If they would have ordered the range hood when we went into the store we would have had it on the scheduled day of delivery.

Anyway, waiting until mid-December for the range hood was out of the question so we ordered it online from the U.S. instead. We received it in less that a week.

Their delivery department sent an e-mail the day before the scheduled delivery date and stated they would call before showing up. The day of the delivery we received no call but the truck did show up within the scheduled time window. Out of all the appliances we ordered we only received 3. The bill of lading showed that the washer and dryer were on the truck but in fact the washer was actually missing. They attributed this to a “glitch” in the system. The delivery guys were friendly and careful not to damage anything in the house. There was confusion with the invoice amount owing as well. I had to tell them what the outstanding amount was and stated that we would not pay for anything that wasn’t delivered. They had to call the office and confirm the amount owing not including the missing appliances.

I called the store the following Monday (they’re closed on Friday & Saturday) to find out what was going on with the missing washer and wall oven. They stated that the washer and wall oven would be delivered on Wednesday. I then told them to cancel the range hood since we managed to obtain one elsewhere.

Wednesday came and we received a call from the delivery guys in the Truck who were waiting outside the house. The sidewalks had been poured the day before so there was no access to the driveway for the truck to pull in. They were trying to convince us to have them come back when the driveway was accessible since they did not want to carry the appliances from the street. They were told this was not an option since the driveway would not be accessible for at least a week. They reluctantly unloaded the wall oven and dryer and brought it into the house. This delivery crew was different from the first crew. They had no regard for being careful with the floors and walls inside the house. Both of them were wearing heavy construction boots (with the cover booties) and did not seem to care about the wood floors. They had careless and ignorant attitudes and thought it was ok to drag the heavy boxes over smooth porcelain tiles in the kitchen. The hardwood floor installer that was there even had to tell them to be more careful. It seemed to fall on deaf ears though. The first delivery crew were a lot more attentive and professional. The second crew were more like a pair of high school part-timers.

Once again there was confusion about what was owing on the invoice. Yet once again I had to tell them what the amount was and they had to call the office (once again!!) to confirm.

In the end, we received all but one of the appliances. All were undamaged except for the fridge which had a slight dent at the side in the back (it wasn’t worth the trouble sending it back for a new one since it won’t be seen anyway) However, the nonsense and incompetence we had to go through was unacceptable. It seemed like once the salesman got his sale we were on our own. As stated before, not a single phone call was received from them to tell us there were issues with the order. We had to chase them.

Our previous appliance experience (with Home and Rural who are no longer in business) was flawless. This ordeal was a disorganized nightmare.

Needless to say we will never set foot in their store or purchase a single solitary item from them ever again. One would think that spending so much money at once would garner some professionalism and service but that does not appear to be the case here.

When I first walked in I thought this place was great. Large selection of higher quality items that many other retailers do not carry and fantastic prices. This is exactly what I was looking for. The sales team seemed helpful, but not overly pushy. I bought a 24 inch fridge, 18 inch dishwasher and a Samsung washer and dryer. I also purchased installation of the washer/dryer. At the time I was concerned that the washer/dryer might be too big for a condo laundry closet but I was assured it would be fine. Before delivery I did the measurements. I noticed that it was not wide enough, since the plumbing hookups were coming out of the wall too far. I had a plumber in to move this to accommodate it. I also noticed that the depth measurement of the appliances left me with about 5mm of extra space... I called Canadian appliance and asked a sales rep if this would be sufficient and if this measurement included hoses needed for hookup - he said yes. I came into the showroom to measure it myself... no it wasn't. I would need another 4 inches for the exhaust vent hose. I cut a hole in the drywall so that this could be brought in behind the stud. When delivery time came, I met the delivery team in the loading bay. I watched them take the appliances out of the truck and noticed they were extremely rough with everything. They brought everything upstairs and began installing the washer dryer. I wasn't sure if it was going to fit and asked them what they thought. He just said "It gonna be stickin out." I said we may need to cut into the wall a bit more and I was very aggressively asked "WHO!? WHO IS GUNNA PUT A HOLE IN DA WALL!?" I said I would. He laughs and walks away. I lined everything up and cut out the drywall where necessary. It still didn't work. They told me I needed a side vent kit. They left with the washer in the hallway and the dryer in the bathroom. I went back to Canadian appliance and spoke with the manager. The delivery team was hired out since their own employees were busy. My faith was somewhat restored. They told me to buy a 'space saver' and they would have their guys come out to install. They came and were reasonably polite but upon them cutting into more drywall I was told "This is extra you know - I'm doing renovations for you now". Long story short they still could not fit it - the stacking kit put the dryer 3 inches back from the washer. I go back to Canadian appliance and talk to the same manager. They show me a Maytag washer/dryer that stacks one on top of the other and should fit. The next delivery team comes and we managed to get it in, though it took some time (and I was reminded of this when one of them asked me if I was "trying to keep them there all day or what?!"). Besides all this, when the original delivery team delivered the fridge, they were so rough with it that they broke off a back leg. I found it in the loading bay and showed the manager. They ordered me a new one, but ordered the front leg. I explained that they sent the wrong part and they said another one would be sent (about 3 weeks ago - still have not received...). To their credit they did wave the restock fee for returning the Samsung washer/dryer and did not charge me for the second delivery. The Maytag system was cheaper too so I was given a refund for the difference. TL;DR: Great prices, excellent selection, reasonable sales staff service and helpful management team. Terrible third party delivery service and barely palatable in house delivery.

I couldn't get out to the store so I had to purchase directly on the phone. The phone call took less than 15 minutes and the fridge was delivered 2 days later during the three hour window they gave us. Also had better deals than some other big box companies. Only problem is that the hinge is one the wrong side! I didn't realize this until today because I wasn't home when they delivered it but hopefully they rectify this problem asap