Jennifer from Toronto

NEVER have I been so disrespected as a customer in all my life. I am the owner of a business and I can tell you that if I treated anyone the way that the staff at this place treated me, I would have NO business. Not only did they sell me an item they do not actually have (after I called to confirm they had it, and was told they’d go pull it from the warehouse so I could pick it up) they then refused to call me back at any point, the manager took some smart-ass attitude with me saying he “could not make me one” but further to that, NO ONE has bothered to call me back EVER. When I first arrived it was like I was invisible. It took 10 minutes for anyone to even acknowledge me. They seemed content to talk among themselves though… maybe it’s because I am a small woman in my 20’s… and they don’t feel the need to take me seriously? Perhaps if my Dad or brother had picked it up for me things might have gone more respectfully… After agreeing that since they do not seem to have the item, which they never actually confirmed, they said “looks like we can’t find it” meaning, maybe they haven’t even bothered to look for it… of course after I had wasted 2 hours driving to pick it up and standing around waiting for it to come out of the warehouse… they said they could just cancel my order. That took 4 phone calls chasing them down to even get to as the solution, and by not calling me back they cost me an entire day’s work (as I needed the cooktop for the next day, and was purchasing it from the first place that could confirm they had it in sock) I had to CHASE THEM all day to even get someone to confirm I would have a refund. An then I had to chase them all afternoon to try and get someone to actually issue the refund. By the end of the day the funds had still not been returned to me, so I called AGAIN before close only to be told that the manager would not speak with me, and was sent to some un-named voicemail box. I left my name and number again, plus a message outlining the seriousness of this situation, only to be ignored again, for the entire following day. It is now day 3, and no one has called, no one will answer a phone, and no one will refund my money. These guys are not trustworthy. They are so far defrauding me and refusing to refund my money and if I were anyone else I would think long and hard about risking my money on a place like this. It takes 2 minutes to reverse an interac purchase. It isn’t that they can’t do it, it is that they DO NOT CARE to do it, and they’d rather keep my money and ignore my calls. If you buy anything from them, SEE IT IN FRONT OF YOU before you give them one red cent. I learned the hard way.