Mackenzie Plumbing & Heating (1989) Ltd

Furnace motor blew up had new one installed in one day including new venting and new water pump for water from furnace. I will be using them again. Recommend them

I had a pipe burst one cold January evening and Mackenzie sent someone over to take a look at it within a few hours. The plumber was able to cover the big leak pretty quick, but it was discovered that there were multiple small areas of rupture and he recommended a separate appointment to replace the pipe. I got a call from Mackenzie first thing the next morning to set up an appointment for later on that day. That afternoon the plumber was able to replace the pipes within an hour and I was all good to go!

The first appointment I dealt with Luke and the second with Quaid. Both of them were professional and knew what they were doing. Best of all, their customer service skills matched their technical skills. They were very friendly, punctual, and took the time to answer my questions (even as they were rushing to their next appointment). They made sure they didn't leave until they did all they could to get my problem fixed, and I definitely appreciate their extra effort.

Based on this experience I'd definitely recommend Mackenzie Plumbing and Heating!

LUKE was out to fix poor ventation job that another company did he was polite and knowledgeable. He is a great plumber. With his help we got everything fixed. Not enough good words.

Service Technician Stefan S. did an excellent job diagnosing and replacing our leaking hot water heater. He had a full day booked and still found time to fit us in at the end of the day. It was greatly appreciated! Thanks Stefan! Go Germany!:)

I purchased a new air conditioner from this company 2 years ago when our old one finally died of old age. The new conditioner was installed late in the season, and seemed to work fine. Come the next summer, it wasn't working well -- when they came out to service it, they found there was not enough coolant in it to do its job properly, so they refilled it and it worked fine that season. A regular furnace maintenance this spring showed no problems, and everything looked fine for this year. Again, when it was turned on in the hot weather, it did not do its job; a check showed that it had no coolant. When I contacted them again this year, they were very helpful. They completely understood my frustration at having an air conditioner that was't working well, and did everything they could to get to the bottom of what was causing this recurring problem. After a lengthy visit to examine and test the unit, the company decided that there might be a leak in or near the compressor, and advised me they would replace the unit under warrantee. The dealer that provided the unit to them originally wanted to only provide a new compressor; but Mackenzie felt it best to replace the entire unit. All staff were very helpful to me and thoroughly explained why it took so long to get a replacement; and once they went in person to explain; installed and got the new unit up and running. Given that it took the company three visits to my home, and several phone calls to resolve this situation, I feel they were extremely helpful and pleasant. I am very satisfied with the service I received. In terms of service provided, it is in my estimation, excellent.

Maziar came out for the annual equipment check and to replace the hot water element. As always, he was on time, professional, efficient and respectful. He explained everything to me including the service contract and made some good suggestions regarding the type of furnace filters that I was using. I highly recommend these folks and in particular, enjoy having the service tech Mazair in my home. He is a true gentleman who takes great pride in his work and the company for which he works. Mary Jane katz

Both of my air conditioners were not working, called Mackenzie and they sent Josh. He was quick, professional, friendly and very knowledgeable. He had them both up and running in no time at all. He also told and sold me about a protection plan that is perfect for me. Thanks Josh!

We purchased a new toilet and sink to be replaced in a downstairs bathroom. Called Mackenzie to come do the job as our regular plumber was to busy and we did not want to wait that long. Dallas from Mackenzie came to do the job and complained the whole time about the products we had bought. He claimed he had been a plumber for over 6 years, but had to read the instructions on the sink about 5 times and ended up using the wrong glue to put the plumbimg together. He told us to wait 48 hours before we could use the sink (never heard of that before) and when we did use it it leaked badly. Had to request a different guy to come and fix it properly.The second guy - Drew - was very knowledgable and fixed the sink easily and quickly. If Drew would have come out the first time, we would have been happy, but because of the experience with the first guy, we were not happy with this company.