Butler Plumbing Heating & Gasfitting Ltd

Had this company come to our house (acreage approx. 25min outside city limits) told them exactly what needed to be done with part they needed to install. Scheduled appointment for 8am and again called to confirm the time to make sure they would be at my house at 8am. Company confirmed again that they would be at my house at 8am. Received a phone call at 810 stating they would not be at my house till after 9am. Job took 45min, charged $230 dispatch fee just to drive to my house! which was not disclosed to me. Told me that I should have asked. No other company has ever charged me $230 for them to just come to my house and then charge me their hourly rate and parts. Stated he would be out of business if they did not charge this! wow that is $3.80 a min/ company also stated they should not have been 70min late and also stated they did not disclose the dispatch fee. Apparently his company time is more than mine! I have used many trades in the past but first company to charge me $230 to drive to my house and not disclose this!!! I wish I could all make $230 for hour commute!

After having problems finding a contractor or plumber to take on our small basement bathroom renovation, I finally came across Butler Plumbing on HomeStars. They charge $50 to come out to do a quote, but do not be turned off by this. It is beneficial to both sides. I had other quotes done by other plumbing companies, but they never followed up, despite several calls saying we wanted to go ahead with the work! I'm glad they didn't work out, though, because Butler was better priced and they could start right away. Paul was friendly and easy to talk to. He never made me feel like our job was too small for them. The plumbing work is mostly finished, just waiting on the tub to arrive, and we've been very happy with the service so far. Paul's plumbers were always friendly, on time, and did great work. I also struggled to find a contractor who would take on the job for the finishing work, but Paul was able to recommend someone, and he's also been great. All around great experience!! Now I'm just so excited to finally have our bathroom finished!! Just a few more weeks!!

I help maintain two aging buildings and so we see Butler a lot.
Every time the service has been prompt, efficient, and courteous.
The guys often offer to go that extra step.
Paul

Amazing quick service. Called early morn. 2 hours later, Rod arrived. Courtious. Friendly. Clean Service. Knowledgable. Engaging. Positive. This describes all the staff at Butler whose services we've used for many, many years.

This review is actually for two service calls one with Kevin to our primary residence to install a new kitchen faucet back on Oct.15th, 2013 and another with Travis for a rental property more recently on Feb.13th, 2014 to repair a leaking bathtub faucet.
In both instances the service was professional, of high quality and completed in a very timely manner at a reasonable price.
The technicians were friendly, experienced and offered a high level of expertise in dealing with both situations.
This is the 3rd and 4th time using Butler and I am very pleased with their expertise and service. I will definitely be using them again in the future and would highly recommend them to anyone looking for dependable, quality and reasonably priced plumbing and heating services.
Greg W

My sewer backed up on a Friday evening. Piper Plumbing responded quickly. Justin had to do be creative to access the
sewer line. He was friendly,kept me informed as to what was involved and had the blockage fixed in no time. I highly recommend this company.

Bryce was polite and efficient. He had to come up with a plan to make the replacement work and did so. The old fitting was not correct and he also fixed that. I am so glad we didn't attempt to do this ourselves. Thanks Bryce.

Very professional from returning my initial call very quickly to the actual work they completed.
They arrived when they said they would, completed the work very quickly and even helped get a door unlocked when the mechanism jammed. Something they certainly did not have to do.
The 2 men that came to complete the work were polite, presentable and made sure they cleaned up any mess they made.
They even interacted with my 4 year old grandson who never ceases to have questions.
We were very pleased with this company right from the person who estimated the job to the men who completed it.

The plumbing for our old kitchen sink was a mess of bad plumbing that resulted in a dishwasher that didn't work properly and a poorly set up garburator. Bryce from Butler Plumbing did a super job of removing the old plumbing, getting rid of the garburator and setting up the new dishwasher. He worked quickly, cleanly and tested everything thoroughly before leaving. We will not hesitate to call Butler Plumbing the next time we need their services. - Paul & Yvette

After two years of dreading each interaction with a trade as we restored our house, I was very impressed with the polite, upfront, courteous, and timely service that greeted me over email and on the phone. On the day of installation Travis arrived 30mins early (imagine that!) and after a head's up call and went straight to work. He worked quickly, answered all my questions and best of all, left the place clean - no left odds and ends or tools. Very impressed.