We moved to Lethbridge in 2013. When we got the keys to our house, we saw that the roof had been damaged in a hailstorm that took place the month before we moved in. The previous owner did not disclose this to us, so we sued them. While this was happening we needed a new roof. Another roofing company came and replaced our roof a couple of months later. They left some things unfinished or sloppily made. We spent nearly a year trying to track them down - phone calls, voicemails, text messages - with no response.
Ultimately, we went to the Lethbridge Home & Garden show to track the owner down because we learned that he was going to be there. When we got there, we learned that they had in fact out of business. We talked to Epic Roofing about our situation and they stepped in to save the day. They came to our house within a couple of weeks and fixed everything we needed done for a great price! Their service and responsiveness was amazing.
This was not all. As we continued to pursue our civil suit against the previous owner of the house, Epic Roofing – despite not having a vested interest in our well-being – supported us with unbiased expert advice. We have now successfully settled the matter with the previous owners and have Epic Roofing to thank for a large part of this! Epic is the best roofing company we have had the pleasure of working with. Jason Hermann is very responsive and ethical, and the company as a whole has given us hope that there are companies out there that have integrity and care about their customers. We will not hesitate to ever ask Epic to do work on our roof or house exterior, and would highly recommend them to everyone we know!
- Approximate cost of services:
- $15,000.00
- Company Response
On behalf of Jason and the Lethbridge team, thank you! We are glad we were able to help and are humbled by your kind words.