The Carpet Palace

Do NOT EVER buy flooring from this place, they where very eager to sell to us but when I wanted to rerun some items it a very different story. The friendly small business service was gone and the NO We Can't do anything came out. What a different side of their business we saw. I spend close to 10.000 dollars in this store and was treated like a stranger when I wanted to return something , so much for customer service. I wouldn't recommend these guys to anyone ever again. Go to the big box stores as they have a much better customer return policy and are willing to work with their customers . To say I will never shop here again is an understatement
Poorly done Carpet Palace poorly done in deed

I used Carpet Palace twice on my old house and had a great experience each time. They did laminate on 2 floors of the house as well as carpeting in the basement. Both times I dealt with the same guy who was pleasant and did a good job. Everything was completed on time and on budget, so I was very pleased.

I have used Carpet Palace on 3 houses in the past 8 years for both carpet and hardwood, always with great results. Each time I have used Carpet Palace I have dealt personally with the owner, George, and really have no complaints. He is professional, good communication, very receptive to my wants and needs with great prices. Work has always been done on time and with no complaints.

I’ve always enjoyed my experiences with Carpet Palace. It took a long time for me to choose which colour hardwood floors and area rugs I wanted in the kitchen and dining areas, but the people at Carpet Palace always remained helpful, informative and patient. Following that job they supplied & installed carpeting in our living room and they took the remaining carpet and made it into area rugs for other areas in my home. Their service has always been pleasant, timely and helpful.

Joe Costa of J.C. Reno's installed our hardwood flooring throughout our house with the help of Dhillon and Tony who installed the ceramic tile. They were absolutely professional and meticulous with their installation. We also had new doors and casings installed and again the installation was meticulous. I cannot recommend The Carpet Palace highly enough. Our daugher purchased flooring from them originally and we saw the work done at her home, our friends also purchased hardwood and had it installed. We didn't 'shop around' we went straight to The Carpet Palace based on the quality of their product and their attention to detail. I have absolutely no hesitation in recommending The Carpet Palace and Joe to anyone. Thank you our home is gorgeous.

I've been using The Carpet Palace for over 10 years and I can recommend them with complete confidence. Customer service is first-rate, prices are very competitive and the work is always completed on schedule. Steve and George are very knowledgeable, reliable and a pleasure to deal with. Thank you and keep up the excellent work!

I have used Carpet Palace for 3 different jobs in the 6 months, at home and at work. I shopped various places for price and selection and tried out George and Steve. The work was perfect, they personally inspect everything, and their installer not only did a good job, but cleaned up afterwards. I strongly recommend them.

It is not often these days you find a small business who listens, cares, and really comes through in the end with a top notch result BUT the Carpet Palace is one of them ! You can sense the passion the Carpet Palace has. You can feel the desire to please. Compared to all the other companies we looked at, the Carpet Palace was by far the most flexible, best value, and most knowledgeable. Great quality carpeting, amazing staff, flexible options and competitive pricing. From the onset when we had the walk through for the quotation process we knew we were onto something as the estimator was thorough, full of ideas, and was very accommodating to our needs. From that point on, all the promises made never fell short and communication was excellent. The project was completed on time and on budget. The quality of workmanship was exemplary. We are all very pleased at the quality of the work and the product supplied.

We hired the Carpet Palace to do a complete carpet replacement at our place of business. As you can imagine, we had to run our business without interruptions and so the phasing of carpet replacement was carefully planned out and work carried out on the weekend. The work areas were left very clean and every Monday over a three week timeframe, we came back to our place of work to find a new section of carpeted joy with all the furniture back to exactly where it was in the first place. Everything went smoothly.

Our experience with the Carpet Palace was amazing and actually has made me a believer in small business again in Canada....it can be done right ! Thank you Carpet Palace (Steve)....no wonder you have been around for 20 plus years...your philosophy of customer service is working....keep it up !!!

Great Price, and outstanding customer service!!! I did a complete kitchen renovation and did a lot of shopping around so as to keep to my budget. Steve was very knowledgeable and a great person. He gave me a very competitive price and was a pleasure to do business with. I will most definitely give them my business with any future renovations. Thanks so much for all your help!!!