Reliance Superior Heating & Air Conditioning

I have been a customer of Superior since 1992. I have always been happy with their salesmen and service technicians. I even had a opportunity to purchase the same air conditioner at a cheaper price but due to Superior’s past Service I purchased it from them. I also purchased the Protection plan agreement.
However since they have transitioned to Reliance Superior I have had many issues. In 2013 I had issues getting through to central dispatch and the appointment where the service technician did not show up and I was not called and notified of the delay, and after I called looking to see when he would be arriving, the appointment was rescheduled for another day. Therefore I had two days to sit and wait for the service technician to come out. When he did come out for the air service all he did was complain about the new central dispatching. The furnace went better but I would rate it a minor 5 out of ten. Then the 2014 air conditioner check went better for the appointment he was only late on the day in question. Very poor job of servicing the air conditioner, it took about 15 minutes for this call to be completed, and he was also complaining about central dispatch. The winter service of 2014 was an improvement, more work and less complaining.
For my 2015 Air conditioner service I was shocked when I called in and found out that there was no record of my Protection plan agreement. I had to prove that I had an agreement, which I faxed in was advised of the receipt of the document, but still had to wait until the next day in order to get an appointment. While speaking the customer service reps which were very polite and professional, much better than past years, I feel that once the CSR had the document they could have made the appointment while they investigated on their end.

I must say that Daniel was very good representative for Reliance Superior on the 2015 air conditioner service. I would rate Daniel very High for the service this time.

However I have one more service paid for on my Furnace and I am not sure if I will stay with reliance superior based on their past performance. There are many companies in Winnipeg more than willing look after my equipment, with less hassle.

I have used this company since 2007 and have always been very satisfied with their service. Terry was here today for general tune up/cleaning and to troubleshoot why our A/C will not come on.
Terry was friendly, prompt and helpful. Thanks Terry! You seem to really know the business.

Daniel Pawlowski was a very thorough, polite and courteous service technician. He called prior to arriving.
He did a great job and reviewed what he did before giving me the bill. Very efficient.

Our air conditioner was not working properly so we calloed Reliance to come out to have a look.Because my husband has MS we needed service asap. Reliance personnel came out the next day. While checking air conditioner, he found a crack in the exchanger in the furnace. Both needed to be replaced. Within 3 days, Reliance Superior installed both. The technicians were extremely knowledgeable and did an excellent job. Manitoba Hydro personnel came out to check the job and said it was an excellent job done by the techs. Hydro fellows also said Goodman is an excellent furnace and air conditioner
. Thank you Reliance Superior for your excellent job at our home.

Jose did a great job. He was professional in all respects. He is a great asset to your company and is certainly a reason for us to continue our service with Reliance Superior.

Robert Allard #22140 replaced gas water tank w/electric. Found he did an excellent job and very personable. He took the time to answer our questions and concerns. Glad we called Reliance Superior. Everything went smoothly.

We just had our furnace and air conditioner replaced by Reliance Superior. The work was done by 2 professional and courteous workers who were very willing to answer all my questions about the product and installation. They left the work area clean. We are very satisfied with the service we received.

I live close to one of your service technician. So I thought it would be convenient to call this company.The service technician (Terry Irvine,RCI22119) came to do a maintenance.he was very professional and thorough,answered every question i had.very pleased with the service and will recommend this company because of Terry.

Daniel 22130 was my technician who was very knowledgeable and courteous. He called before he arrived and was here in the specified time frame. He was very thorough and had some recommendations for the future regarding my air conditioner considering it is much older than my furnace. Thanks Daniel for the great service and I will recommend Reliance Superior Heating and Air Conditioning to anyone in the future.

I really liked Terry; just excellent service, very thorough; very good worker; very congenial. I do not like the call centre, please revert to the old system, please and thanks.