Action Auger Canada Inc

Plumbing
Calgary AB T2G 3Z5
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HomeStars
Plumbing
Action Auger Canada Inc
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62%

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Reviews by rating (past 12 months)

Reviews for Action Auger Canada Inc

Average customer rating:
8.7 10 (298 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

best job

Laverne was the best. He explained in detail everything he was doing. Have had Gentlemen Plumbers in the past for large and small jobs several times. Very pleased with professionalism and Laverne's friendly manner.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for seeing the value of the expertise of our plumber Laverne, he's quite a funny guy and patience is one of his greatest attributes. Thank you again for such great feedback. We look forward to your next visit from TGP's.

LW in Calgary
LW in Calgary
2 reviews Calgary, AB
10/10

Clogged drains and tree roots in main sewer line

Julio was wonderful. He came prepared with protective equipment, and originally to do 1 job. He patiently explained the costing and process and worked hard to keep the work areas neat and clean. It turned out we had a larger issue than whay I originally thought, and he provided more options for us without any pressure. I am very impressed with Julio and would definitely recommend him in the future.

Approximate cost of services:
$1,100.00
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Company Response

Good day LW in Calgary, that main drain with tree roots is a messy job, Julio is a super Technician very understanding and a calm nature, it's very important to us that if there are options that can be provided we think of our customers first as it can be very stressful on a homeowner. I am so pleased he went over and above that's part of what we do. It was our pleasure and we look forward to assisting you in the future. Have a wonderful day

Yves in Edmonton
Yves in Edmonton
0 reviews Edmonton, AB
1/10

Never again !

The plumber just left, with 567 dollars in his pocket, for fixing a leak. Most of the expense comes from taking time to think, to evaluate, an obvious leak source, easily accessible. After close to an hour he said that the pipes in our house (PVC SCH40) are not standard and might not be available to purchase. Our house was built in 1993, so it came as a surprise, especially since there are more houses around with similar building dates. If he could not find a supplier for these pipes, the plumber said he would have to replace all the piping in our house, to be up to code. He eventually did find a supplier. With his trainee, they drove away and came back with the pipes. Only a few inches length were required, they kept the rest. The total cost: 567 dollars.
After the shock, in retrospect, with 1 minute Goggle search using the keywords “Edmonton PVC SCH40”, I found myself that it is readily available in from a retail hardware store in Edmonton
Finally, I tried to post my review directly on their website but to no avail. The company first wants to talk on the phone or meet in person. My perspective is that they can address the review itself.

Approximate cost of services:
$567.00
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Company Response

Hello Yves, we are sorry you feel this way and with all our technicians they are high qualified and will give you other options if they are applicable, we bring forth technicians who are drug tested and background checked, every situation is quite different so we would really appreciate a call back to go over your visit with our technicians, we want all our customers to have a five star experience and what I am hearing this is not the case, contact Client Care Manager Maria and she will get back to 780-426-7704

Private User
Private User
Private User reviews Sundre, AB
9/10

Water treatment

Good company, excellent plumbers. They have done multiple systems in my home and all are without issue. The technicians are personable, knowledgeable, and committed to getting the job done right.

Approximate cost of services:
$0.00
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Company Response

Thank you so much for taking a moment to share your experience. We truly value our repeat customers and want you to always have that same great experience with our technicians. Have a great summer!

Karen in Edmonton
Karen in Edmonton
1 review Edmonton, AB
10/10

Gentlemen Plumber

This company has very well trained service people. They are prompt, efficient and excel in communicating the challenges and remedies .
At each step, the plumber explained what he needed to do and why, asked for permission to carry out the task , and proceeded to do so.
All changes to the service were authorized by myself with a signature so there were no mis- steps regarding tasks and costs associated.
Very clean, respectful to the home and myself and I would highly recommend this company!
Karen

Approximate cost of services:
$550.00
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Company Response

Hi Karen, Thanks so much for the high praise. We work hard to provide superior service by doing whats right for customers and communicating every step of the way. Thanks so much for taking the time to review your experience. We appreciate our devoted clients as well!

Private User
Private User
Private User reviews Edmonton, AB
2/10

Toilet back to non-function in less than a week

Plumber was very friendly. The toilet appeared to flush after the service, however I asked what would happen if the same problem re-occurred immediately after he left. He said unfortunately the warranty covers everything except for this type of service and that he appears to have fixed the clog. I asked what happens if he just pushed it down further and he says that it would be hard to prove it either way. None the less, my toilet is back to non flushing properly in under a week. This is the least used toilet in the home and could only have been flushed/used under 3-5 times since the visit. We are not even home during the day. to use it. Called in to customer service and said besides to be recharged for everything, there is nothing they can do. Very disappointed that almost 400$ did nothing but literally flushed down the drain.

Approximate cost of services:
$366.00
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Company Response

Hello Private User, We are sorry that we did not meet your expectations. You are right, our warranties on clogged toilets is not covered. You would not believe some of the things we find flushed down toilets, everything from large produce, clothing items, toys, jewelry, keys right down to the sad fact of deceased pets. In a case where a properly used toilet is used so little, and continues to be an issue, it may be something else causing the clog. We would like to make this right for you. As an anonymous review, its near impossible to reach out to you. Please contact Maria@thegentlemenplumbers.com who is our customer care specialist, she would be more than happy to review your particular situation and determine the best way to resolve your ongoing issue. Thanks for taking the time to write a review Private User, we hope to hear from you soon.

jojo in Lethbridge
jojo in Lethbridge
1 review Lethbridge, AB
8/10

fix multiple burst water pipes

the only company that answered my call for help.....came within 2 hours of the call.....limited access to the pipes needing work but had options for repair and materials/supplies to ensure the work was completed.....the technician was helpful, kind and educated me on a number of other plumbing issues

Approximate cost of services:
$1,500.00
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Company Response

Thanks for the great review, jojo. We always aim for 100% Satisfaction! If there's somewhere we fell short, please let us know. Should you have any further plumbing trouble, we're your guys. =)

Nicola in Sherwood Park
Nicola in Sherwood Park
1 review Sherwood Park, AB
10/10

plumbing disaster/bathroom flooding. Tom to the RESCUE!

We had an issue with flooding in our basement, and we were not sure where it was coming from. Tom was very quick to respond and was extremely helpful. He went above and beyond to solve our issue. Totally professional and very friendly. He also was happy to help when we asked him to check on another problem with our upstairs shower, and quickly resolved that issue as well. We will definitely use this company in the future, but hopefully not too soon in the future! Thanks again, Tom!

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Flooding is never a good sign, that's for sure! Thank you for calling us so that we could put a stop to all that water immediately. We'll be sure to let Tom know how happy you are with his service and we appreciate that you took the time to send us a review. You're the best!

Private User
Private User
Private User reviews Lethbridge, AB
10/10

Water Heater

Plumber came within the specified time slot. Clearly discussed what was required, and charged the agreed upon price. Installation went smoothly. Home plumbing inspection also provided. I am very satisfied.

Approximate cost of services:
$1,810.00
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Company Response

Thank you for the great review, Private User! We pride ourselves on being 'surprise free' when it comes to what you can come to expect from hiring one of our technicians. You can always count on quality work at an upfront price. Should you have any further trouble with your Water Heater, let us know. =)

Private User
Private User
Private User reviews Calgary, AB
10/10

Service

Had a leak at the base of toilet I called and was given an appt within 2 days. Tech came at time given and was very helpful. Fixed my issue within an hour and kept the area clean. Very personable and friendly. Will definitely request him again.

Approximate cost of services:
$388.34
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Company Response

Thanks for your patience! This cold snap we've been experiencing has us hopping busy! Thank you for your great review and we look forward to serving you in the future. Now, if only we could get an 'above zero' in the weather forecast. ;)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Auger Canada Inc

Need a plumber? At Action Auger, we hire only the brightest, friendliest, and most qualified plumbers in Alberta to give you sound advice and quality service for all your plumbing needs. With technicians in all major cities and surrounding areas in Alberta, and available 24 hours a day, we are ...
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