Very friendly & Professional, but expensive
I had called for a quote on a tankless water heater and immediately had someone scheduled to come in a few hours for the quote which was great! When they were on their way I received a generic text message with their picture so I knew who would be arriving. The person that arrived was super friendly, and explained next steps very clearly and what Dr. HVAC had to offer. However, after receiving the quote, I decided to go with another company as the pricing they have is really high. While they do offer a number of protections on their product, their default is recommending the highest capacity water heaters that you wouldn't end up using its capacity. I also felt the rep was super pushy about going with them and kept asking me why I was going someplace else. When I asked if they could match the pricing it was still $1000 more than the competition.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello valued Dr HVAC customer. We'd like to apologize for how we concluded our business with you. Every day we're looking for ways to improve and grow. If there is anything we can do for you in the future, please give us a call at (905) 457-4425.