Dr HVAC

This was my personal experience and may not be your experience.

I reviewed Homestars before picking a service provider. The reviews were glowing so I went with Dr Hvac.
I asked for my annual furnace and fireplace maintenance in October
Technician said I had a slight defect with furnace, they red tagged me and recommended expensive part and ideally furnace replacement.
Technician said I needed an expensive part to be replaced in fireplace as well.
Within days I was being called to make a sales appt for a new furnace.
I said no thank you and wanted a 2nd opinion.
I did ask when would the fireplace part be replaced and they said they would get back to me.
Over the next 2 months, I periodically asked for an update and radio silence.
In the mean time, I get a 2nd opinion from another provider and 1) they fixed the defect without a new part or a new furnace saving me $500-$4000 depending on the 2 options provided 2) they only charged me for a standard visit and 3) they were able to find the fireplace part within a week.
I then notify Dr Hvac that unfortunately I will be submitting a low rated review for them based on this experience. Then I get a reply apologizing for the delay and offering a free inspection in the spring. Far too little and too late.

PROS
Pleasant technician

CONS
Focused on upselling you and not what is needed
Only responded quickly if potential furnace sale
No timely communication or feedback for parts to repair issue
Honesty is questionable

The ultimate question is would I use them again. Naturally, the answer is no based on my experience. But you can bet that i will be using the 2nd opinion service provider for all my future HVAC needs.

I hope this review is helpful to others that may be considering this service provider.

Morale of the story. If you are not sure what you are being told, get a second opinion. It was more than worth it for me.