Had hot water tank replaced. Not the usual good service I've had before with Dr HVAC. Read the label off to them: 60 US/50 Imp gallon. Discussed maybe getting bigger one, but they said usually replace with same size, and I say ok. But they brought a SMALLER one, which I did not find out about until after old one had been cut out. Felt I had to take the smaller one at that point - late Friday, no hot water, and they don't work weekends.
Installation went ok but when they left the hot water was still not working as it used to, installers said it will take a little time to get back to normal. But it got worse and stopped. I called Dr HVAC back and they said they will get back to me within a day but I asked for sooner. So they did call me back within 30 min, and in the meantime I figured out that the installer had left the intake valve closed. Once I opened that all was well.
So in the end I have a good working HWT but it is smaller than expected, and I am hoping I did not make a mistake in accepting the smaller one. I felt I paid a premium price for less than premium service.
- Approximate cost of services:
- $3,650.00
- Company Response
Dear Paul. Thank you for sharing your recent experience with us. We are sorry to hear that we did not meet your expectations with our service. We always strive to provide high-quality services to our customers, and we regret that we fell short in your case. We apologize for the confusion regarding the size of the hot water tank and any miscommunication that may have occurred during the process. We appreciate you bringing this to our attention and allowing us the opportunity to correct the issue. Regarding the premium price you mentioned, we assure you that our pricing is competitive and reflects the high-quality services we provide. However, we apologize if you felt that our service did not meet your expectations. We appreciate your business and hope that you will consider giving us another chance to serve you better in the future. Please do not hesitate to contact us at 905-457-4425 and ask for Brendon if you have any further concerns or questions.