We have had bats inside our very old house a number of times a year for a few years now. After being awakened by a bat flying overhead for the first time this year, I decided that I was not willing to wait for another sighting. Instead, I stayed up and spent hours researching why bats may be in the house, where they might come in, and how to best bat-proof our house. I kept coming back to Kenny's website for Bats Canada, and realized that all of the services that his website promises were backed overwhelmingly by the numerous reviews. As a result, I had high expectations, starting with my initial call the same day...and Kenny didn't disappoint me! Kenny answered my call promptly; and with confidence and patience, he answered all of my questions. When I asked about the price, he checked my home on Google Earth while we talked, asked a couple of questions about our roof, and was able to give me an estimate range. He offered to come the next day, and I was thrilled. He called to let me know when he was leaving London; and then while en route, he called to let me know when he would arrive. From the moment that I met Kenny, I felt confident in my decision to hire him, he is obviously a professional. He arrived in a white van with no mention of bats on it, and in no time was ready to start the job. Kenny and Banos are both easy to have around, they are very professional, courteous and quiet, and the neighbours also commented about this. They worked nonstop for about 8 hours, with only a brief lunch break. In that time, Kenny was caulking, filling holes, making sure that flashing beside chimneys was adhering properly, adding mesh inside attic vents... He was able to find a number of places where bats have evidently been getting into the attic. He left one-way vents in those locations, after sealing the areas around them carefully. He also found a place that if it got larger, could let a squirrel in. He took time to make a mesh basket in order to stop this problem. I feel confident that Kenny has thoroughly bat-proofed our home, and we are hoping that within the next night or so, the bats will all have headed outside. We had none visit our living space last night! I was impressed that Kenny was able to stay on the lower side of the price range that he had suggested on the phone. He actually called today to ensure that we are happy, and to ask if we had had any bats come into our living space last night. I am confident that Kenny will stand behind his 5 year warranty, and know that he is just a call away. I know that many people may think that the cost is high, but one needs to consider that they had to drive to Owen Sound from London, and had to deal with a 100+ year old 2-1/2 storey brick house with a very steep roof, and another house that was very close. I also feel that "you get what you pay for." Thanks, Kenny and Banos!