I am writing this review because I based my decision on the company to use, in part, from the Homestars reviews. So, I hope this is helpful to others.
If you have a bat problem don't bother wasting your time and money calling anyone else. I initially contacted a wildlife company to do an inspection and this was a complete waste of time and money, I'll explain in more detail later.
Bats Canada are the experts at bat removal and bat proofing your home. I read the Homestar reviews of a number of companies and I liked Bats Canada's reviews as well as their website informational content the most. When I contacted Kenny he was very helpful and knowledgeable. One of the major reasons why I decided to contact Bats Canada was their lifetime warranty. A company that knows what they're doing and does it well will stand behind their work as Bats Canada does.
As for my experience, Kenny gave me a quote over the phone and when he arrived to my house he quickly determined where the bats were entering and exiting. They did not cut any corners and meticulously ensured all possible entry points were sealed so that bats could not eventually re-enter through another entry point. Very professional and showed me what he was doing and explained why. I also loved that it doesn't say Bats Canada on their truck, so the rest of my neighbors didn't need to know.
When the bat first entered our home accidentally mid August 2 years ago, prior to contacting Kenny I called another company. The guy came and basically told me there wasn't anything in the attic and to leave a window open until the bat found its way out or that in a couple of days it would just die anyway because there would be no food (insects for it to eat) or water to drink. We tried leaving the door open for about 2 hours, then gave up. I was mortified didn't know what else to do, turned off the AC, covered all the vents with plastic bags and put a towel under the door from the basement to the upper level. Over the next few weeks I only found a few pieces of guano and wasn't sure if it was just falling from the ceiling because we have an unfinished basement. But just in case we put screens under the vents and kept the towel under the door at night because we wanted to prevent it from coming upstairs. The following year, that is this year, once July came there were more droppings some larger some smaller....so now I figured not only did the bat find a way to exit and re-enter but it obviously hibernated in the walls over winter and now there was a baby too. I decided to put a camera with infrared and record over night, something in hindsight I should have done a lot sooner. I could not capture the entire basement so I picked two spots were I saw more of the guano and I saw them! There were 3 (mom and two babies). Called Kenny, job is done! I'm hoping to never see anymore droppings in the basement or anywhere else in the house for that matter ever again, but God forbid I do, I am fully confident that Kenny will come back and fix the problem.
In my opinion, I think of it this way... if you needed a heart surgery you would go see a heart surgeon not a dentist, if you have a bat problem contact Bats Canada and get it done properly.