Misled and Then Blamed! Shop Elsewhere!
Awful experience with an Ignorant and Unprofessional Salesman! We ordered a Garaga Garage Door from this company, that had previously done a good job on a sliding door for us. Thought the second experience would be good as well - wow were we wrong!
Firstly, the salesman, Dave, gave us 'heck' for buying a front door from another company, when he cam to do the quote - reprimanding us for not giving him the business. We decided to proceed anyways after that red flag.
Dave didn't look at the inside of the garage, just the outside - gave us a lower quote then two other competitors and we called it a day.
When the Garaga team came to install, they informed us that we didn't purchase the opener - we had no idea, it didn't come as part of the package (we are first time garage door purchasers).
After calling Dave and The Door Dudes to rectify the issue - we were blamed (you didn't tell us you wanted an opener, it's up to you to tell us what you need)....thanks jerks! They said it was an extra $600!
When we called to cancel and explain why, the salesman Dave was arrogant, and said - "I'm not taking any of the blame for this" ...what horrible customer service - just shop at Overhead Door in Burlington instead!
- Approximate cost of services:
- $1,300.00