Plumb Perfect Ltd.

Plumbing
ON L7C 2M2
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97%(754 reviews)
94%(39 reviews)
99%(24 reviews)
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Plumbing
Plumb Perfect Ltd.
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75%

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Reviews by rating (past 12 months)

Reviews for Plumb Perfect Ltd.

Average customer rating:
7.9 10 (20 reviews)

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Jackie from Orangeville
Jackie from Orangeville
1 review Orangeville, ON
0/10

Laundry Room Faucet Installation

BEWARE: The young plumber assigned to install our laundry room taps moved the drain pipe up, and failed to re-insert the water softener discharge line. Our basement was flooded and Plumb Perfect stated they were not responsible because the water softener drain didn't exist prior to their work, they don't make amateur mistakes, and we signed the invoice stating the work was complete. The water softener had been installed and was draining weekly in that location without incident for 8 years before Plumb Perfect's arrival. Apparently they would not be in business for 28 years if they made mistakes like that. Mistakes can and do happen to seasoned professionals - the plumber that did the work could not have been more that 25 years old. He did make a mistake and Plumb Perfect did not have the warranty or insurance they claim to have and that we paid for. When I initially reached out to advise of the issue, the owners wife stated he was not available to discuss because he works 24 hours a day, 7 days a week. Fancy Vans - terrible customer service, no insurance, no guarantee - DO NOT SIGN THEIR INVOICE - apparently that signature voids their guarantee.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Jackie,

I am sorry to hear you are unhappy with the outcome of your situation. I know it must have been stressful to deal with a home renovation while trying to save money. There is nothing I would like more than to see your problem finally resolved for your peace of mind after nearly 3 years.

We were called out to install your laundry room sink, drain and faucet. When my plumber arrived he was informed that your husband and/or others had attempted to move the drain up themselves but were unsuccessful. He completed the installations, never having seen any water softener discharge line in his area of work.

We spoke with you twice over the phone with regards to this and my plumber and I revisited your home to review your concern. We presented you with our licences and insurance and I even contacted our insurance company on your behalf to see if there was something that could be done for you. Our insurance company concluded we were not responsible and therefore would not open a claim. I can only assume that whoever was working on that drain prior to our arrival is actually responsible for any damage. In fact, if you had a discharge line running from your water softener into the laundry sink that would mean whoever installed your water softener did it incorrectly and not to code. I still urge you to contact that person and have them rectify the problem.

It’s true I frequently work around the clock, not to avoid clients but to help them. Although we were experiencing a higher than normal volume of calls the week you contacted us, I set aside the time to speak with you over the phone and came to your home within just 3 days. I even responded to your concerns in writing at the time and advised you to address the water softener issue. No matter how sad I felt for your situation, I don’t know how much more I could have done.

We believe in our clients, our workmanship and our integrity and their signatures do not void our warranties, they ensure them. If the flooding had been due to a mistake on our part, we would have readily accepted responsibility and taken care of it.

If you haven’t already done so, please get the water softener re-installed correctly and avoid a similar problem in the future.

I value you as a client and hope that all works out well for you.

Respectfully,

Paul Lamoureux
President
PLUMB PERFECT LTD.

Edward
Edward
1 review Toronto, ON
10/10

Floor Drain Backed up

Couple days ago, I noticed some amount of back up water coming from the sink that close to our main drain in the basement. Every day it seemed to be getting a little worse every time we used water (especially the toilet) in the house.

I start to searching online, seeking for the solution and RootX treatment (giant tree in front of my house, worry about the root), and found this company Plumb Perfect Ltd. call them in the early morning for the fastest appointment. They came on the same day 3:30PM with everything ready, drop sheet all the way to the service location. Everything was finish on the same day nice and clean.

First of all, I will be the repeating customer again.
The service was "Perfect, Clean, Professional, Reasonable price for what they offer"
Paul was very professional from the beginning to the end, the Danny (the 2nd Tech) was very careful and tried his best to keep everything neat and clean. I appreciated their professional work and took things seriously.

Thanks again to Paul and Danny. Everything is working perfect now.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Keep the same professional service continue year after year please. I hate to spend time to search and gambling for another.
Any advice to offer fellow homeowners facing a similar project?
You got what you paid for, Period!
1 of 1 people found this review helpful.
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Company Response

Thank you Edward for your review! I am glad that we were able to take of the root issue and get your plumbing system back to working at its best! I will share this review with Paul and Danny.

Plumb Perfect Ltd.

Anne Marion from Brampton
Anne Marion from Brampton
3 reviews Brampton, ON
10/10

kitchen

The hot water line disconnected under the sink while the dishwasher was on. We called Plumb Perfect. Terry was very helpful and reassuring under the circumstances. She sent Devon over who came as early as promised, he was very professional and made us feel confident while he replaced both hot and cold lines. We were so pleased I already recommended him to a neighbour who is about to hire him to look at some of their plumbing issues. We will also call on him soon for a tap replacement. Great to know a company we can trust.

Approximate cost of services:
$427.00
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S. Stewart from Caledon East
S. Stewart from Caledon East
2 reviews Caledon East, ON
9/10

Temporary Move of Pressure Tank & Water Softener

Very professional company. Made appointment times, and kept them (I had several others not show up or have "scheduling" problems). Made very good recommendations, particularly since what we were having done was on a temporary basis only. The day of the actual work to be performed, they called ahead to let me know when they would be there.
Devon, Paul, and actually everyone I have spoken with at Plumb Perfect were professional and couldn't do enough to help.
I will be getting them to come back and complete the work that they have started.
My husband and I highly recommend this company!

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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Christine DiPasquale in North york
Christine DiPasquale in North york
4 reviews NORTH YORK, ON
10/10

Plumbing

Good, small company. Affordable and great workmanship. Was referred by a friend. Accommodated needs in a timely manner in my new house. Works efficiently to get the job done. Will refer to others

Approximate cost of services:
$200.00
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Barbara Karpowicz from Palgrave
Barbara Karpowicz from Palgrave
2 reviews Palgrave, ON
10/10

Outside spigot replacement

I called on a Friday morning with a non-emergency issue and was surprised to hear that a technician could be there that afternoon. He showed up right on time (actually - even earlier, but with a phone call first!). Devon diagnosed the problem, gave me the estimate and apologized profusely that he did not have the correct size replacement in the truck. He was back the next working day and finished the job. Very professional and very courteous!

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you Barbara, for taking the time to share your experience with us. I'm glad to hear you were happy with Devon and that your repair went well. Devon is as friendly as he is talented and we're proud to have him on our team. And we're are always happy to hear from such great clients!

Arlene Murphy in Brampton
Arlene Murphy in Brampton
5 reviews BRAMPTON, ON
10/10

outside, kitchen and bathroom taps

Paul and his helper Kelvin performed a top notch job. They were right on time and their workmanship was nothing short of professional. I felt confident in taking Paul's advice and am very happy with the results. The price was reasonable and I was explained in detail the different products available and my options.
Even though I had asked for other jobs to be looked at, it was no problem and they had brought all the extras to complete the work. So, if you are looking for someone who is reliable, knows what they are doing and will leave you satified call Plumb Perfect Ltd.
P.S. Another plus is they respect your home by taking off or covering up their shoes. It sure was nice to be treated like a somebody!!!

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Good Afternoon Arlene, Thank you for taking the time to post such a wonderful review of our company. We greatly appreciate it! We take pride in helping our customers and treating them with the respect and courteous that they deserve. I'm happy to hear that you were satisfied with your service call and will make sure to pass this information on to Paul and Kelvin. Should we be of any help in the future we'd love to be of service to you!

Patrick in Mississauga/Etobicoke
Patrick in Mississauga/Etobicoke
4 reviews Mississauga, ON
10/10

Emergency Repair, Dishwasher Line, Toilet Leak

I have called Paul and his team at Plumb Perfect for three different service calls, and on a scheduled call to replace a whole house main shutoff valve.

Every task was done professionally, quickly and with accurate estimates. They are great for emergency calls and scheduled services.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you Patrick for taking the time to let us know how we are doing. We greatly appreciate it. It's always a pleasure to deal with such wonderful clients!

Andi in Mississauga
Andi in Mississauga
2 reviews Mississauga, ON
9/10

Repair of leaking shower

We had Devon fix a leaking shower in the bathroom, a job that was done carefully and effectively. While he was here, he made time to fix a shutoff valve for the outside water which had been installed incorrectly. We were pleased with his friendly, efficient service and would call him again.

Approximate cost of services:
$600.00
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prettypinklindsayg .
prettypinklindsayg .
2 reviews ,

First Review

10/10

Clogged Kitchen Sink

I have had other Plumbers over the years and have never had one show up on time!! until Plumb Perfect. Like many home owners I found them by flipping through the dreaded Yellow Pages and decided to call them because I notcied their Ad stood out amongst some of the others. They advertsied that they would show up on time and I thought "yeah right" but their Ad states that if they are not there within 15 mins of my appt. time I would get a free dinner! But they did show up on time! and the Plumber was very friendly, well mannered, and CLEAN. As a woman I appreciated the fact they took the time to explain things to me (and didn't talk down to me!). I highly recommend this company to anyone out there. :)

Good Luck!

Approximate cost of services:
$149.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Plumb Perfect Ltd.

It's the people that make the difference at Plumb Perfect. From the reassuring customer service rep who answers your calls 24 hours a day to the friendly plumber who thanks you for your business with "It was my pleasure", you'll find out just why so many customers have come to ...
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