From: "Fiona Dunbar" <fiona>
Subject: RE: #1136388 Olympia Windows
Date: 22 July, 2011 10:20:06 AM EDT
To: "'Info'" <info>
Dear Mr. Lavignasse,
According to our records Olympia Windows has been a BBB Accredited Business since 1986. Currently, your company is in good standing with our organization and your BBB Business Review reflects an A+. The BBB has only ever received 1 complaint which dates back to 2005.
We appreciate your commitment to fairness and honesty and your long history with the BBB. We look forward to many years to come.
Thank you for contacting your BBB,
Fiona Dunbar | Department Supervisor
BBB of Mid-Western & Central Ontario, Inc
Tel: 519-579-3080
Fax: 519-570-0072
Email: fiona@mwco.bbb.org
www.bbb.org | Start With Trust
Important Notice: The personal information gathered by the BBB and in any subsequent submissions you make is collected for use by the Better Business Bureau of Mid-Western and Central Ontario for the sole purpose of assisting you with your complaint. You will not be placed on any mailing lists. Any personal information you give us will only be used for the purpose of complaint Conciliation, Mediation, Arbitration and/or investigating the business practices of this business. You are consenting to the sharing of the information you submit, to the business in question, any government ministry (federal or provincial), agency, board or commission, any self-regulatory board or association and any law enforcement agency.
As can be verified by the attached note from the BBB, Olympia Windows has a 25 year history of fair an honourable dealings with its customers. The only complaint the BBB had ever received was from Mr. Patrick back in 2005.
Now, out of the blue, 6 years later and with no further contact of any sort, this same complaint has been placed on Homestars. Mr. Patrick has indicated his distain for the BBB, probably because they did not agree with his complaint.
Unfortunately, it generally isn't worth the time or money for a company to prosecute mis-statements and slurs from individuals who either have a financial motivation or are simply seeing life to the beat of their own, uneven and vengeful drummer.
When difficulties arose in this contract, we quickly realized that we needed to do everything we could to make Mr. Patrick happy with the work performed. In this we succeeded and received a full payment and a handshake on return on completion.
As Mr. Patrick pressed his desire for a financial discount, we soon realized that we would never be able to make this individual happy, given his different perspective on human relations.
Perhaps this was due to the only thing I didn’t do which was to provide a discount. My decision was based on principle. Everything was finished correctly, so, why should it merit a discount?
I don’t think it’s necessary to engage on a point by point “he said-we said” on something that happened 6 years ago and was quickly dismissed by the BBB for it’s lack of merit and is now being dredged up by an individual who must have spent the last 6 years unable to move on emotionally.
I have confidence that reasonable consumers will read both Mr. Patrick’s diatribe and my response and come to a reasonable conclusion regarding Olympia Windows' ethics and professional behavior.
Sincerely,
Emilio Lavignasse
OLYMPIA Windows