Boehmers/Cronin Emery Home Services by Enercare

We have been with Boehmers in it's various incarnations since we first moved to Guelph in 1973. We have purchased one oil and 2 gas furnaces from them over the years. Each installation has been done promptly and efficiently. The installation and service staff are great. We are on a yearly service plan. Russ has been our serice rep for many of these years. He is quick and efficient, has honest, helpful advice and a good sense of humour. We trust him, and by association, the company.

In late January we decided to have both our aging furnace and air conditioner replaced. We had used Boehmers/Cronin-Emery many times previously since they had installed our last furnace over 15 years ago. Iurie (Yuri), the salesperson, did a fine job explaining the work that would be done and the installers, Rob and Jonathan, did an excellent job of installing the equipment, not an easy task considering they were working in a finished basement area and had to vent the pipes through a finished ceiling. The work went very well and included good explanations of the equipment and how it worked. The furnace works great and I'm sure the air conditioner will work just as well, once the summer arrives and we can try it out. They left the house tidy and clean after installing everything in one full day. Great work! I would definitely recommend this company.

We were very impressed with the quick response to our call during the coldest week of the year so far. Luke, the Service Technician was knowledgeable and clearly outlined our options when he found our old furnace had a cracked heat exchanger and would need to be replaced. He set up an appointment with Al, the Sales Consultant for the same day so we could get heat back in our house as soon as possible. Al also clearly gave us options and prices on heat and cooling systems we could choose from and did not pressure us at all. Our new furnace was installed the next day by Alex and Curtis who were professional and friendly. They went over how to use the new thermostat with us and answered all our questions with a high level of knowledge. We are enjoying the remarkable improvement in heating in our entire house - our old furnace never heated our upstairs bedrooms like this! We were very happy with the service and new furnace from the first emergency call we made to the final clean up after installation of the new furnace - all done within 24 hours!

Alex and John installed my new furnace on the coldest day of the winter. They arrived on time, were courteous and efficient. They explained the features and showed me how to program the thermostat. All in all, a good experience. The next day, an error message showed up on the thermostat display. I called and they sent a repairman out within a couple of hours. He checked out the install and all was good, then replaced the pressure switch that caused the fault message. So far, so good.

Boehmers/Cronin Emery Service Expert carried out an annual furnace inspection; and found a cracked heat exchanger. Leading into the coldest weekend of this winter, I did not relish the idea of being without heat. My landlord met with Boehmers and Cosco sales reps that afternoon (Devon) and the next day (Al), for quotes. A decision was made on the replacement furnace; and installation was scheduled for the morning of the fourth day. Curtis and Julian did a great job of installing the new high efficiency furnace; working professionally, and efficiently; and left the site clean and tidy. They were friendly and communicated well the technical aspects of the new furnace; and trained me well on the operation of the new programmable thermostat. I commend them.

Had a great experience with the whole company. From the quick responses of Luke to see what was wrong with the old furnace to Yuri selling us a new one. All that was done on Friday. By Monday we had a new furnace and air conditioner installed and running by Rob and John. These two gentleman kept the place clean, very polite and professional at all times and took everything away with them when they were done. Learned how to use the system quickly. I would recommend these people to anyone. Service was great.

Chris arrived right on time. He was very courteous. He performed his work with knowledge and service skills -- it is obvious he is well experienced and well trained. I will always ask for Chris for all service needs for my gas furnace.

Overall satisfaction with Boehmers/Cronin Emery Service Experts? 100%

What are your reasons for giving Boehmers/Cronin Emery Service Experts the rating that you did? I am very satisfied with the service.

Likelihood of doing business again with Boehmers/Cronin Emery Service Experts? 100%

Likelihood of recommending Boehmers/Cronin Emery Service Experts to friends and family? 100%

Performance Ratings
How would you rate Boehmers/Cronin Emery Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Boehmers/Cronin Emery Service Experts is easy to do business with 100%

Boehmers/Cronin Emery Service Experts is a good value with competitive pricing 80%

Overall satisfaction with Boehmers/Cronin Emery Service Experts? 100%

What are your reasons for giving Boehmers/Cronin Emery Service Experts the rating that you did?
Good workmanship.
They do an excellent job every time and have being doing a great job for years. Two thumbs up
Likelihood of doing business again with Boehmers/Cronin Emery Service Experts? 100%

Likelihood of recommending Boehmers/Cronin Emery Service Experts to friends and family? 100%

Overall satisfaction with Boehmers/Cronin Emery Service Experts? 100%

What are your reasons for giving Boehmers/Cronin Emery Service Experts the rating that you did?
Mark has been taking care of my furnace for three years.Always courteous and thoughtful re: floors and foot ware..although it wouldn't matter.. He explains what he is doing and answers my questions so I can understand and carry on through to the next service appointment. He provides good advice.e.g. re: filters..replacements as necessary.

Likelihood of doing business again with Boehmers/Cronin Emery Service Experts? 100%

Likelihood of recommending Boehmers/Cronin Emery Service Experts to friends and family? 100%

Performance Ratings
How would you rate Boehmers/Cronin Emery Service Experts on the following attributes?

Customer Service Representative satisfied all needs when scheduling service 100%

Technician or Residential Sales Consultant arrived within promised timeframe 100%

Technician or Residential Sales Consultant offered quality, dependable work on first visit 100%

Technician or Residential Sales Consultant showed respect to me and my home 100%

Boehmers/Cronin Emery Service Experts is easy to do business with 100%

Boehmers/Cronin Emery Service Experts is a good value with competitive pricing 100%