Bc Furnace & Air Conditioning Ltd

Here is our story that we told BBB. This company had their standing revoked!!

Have you ever dealt with a company that seemingly is out to gouge its customers? For what it's worth - our young family which includes our baby did recently with this company.
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> Our furnace started to rattle horribly before New Year's on December 28. We contacted BC Furnace & Air Conditioning who advised if their tech was to come onsite dec 30/31 it would be holiday hours - entitling them to charge $300/hr. Therefore, we decided to turn off our furnace and put a little heater in our daughter's room to wait until jan 2nd where they would charge only $89/hr.
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> On jan 2nd, their tech came to service our furnace which included running diagnostic assessment and viewing a video that we recorded of the rattling sound. As an expert he suggested we replace a part that cost over $400. On the invoice he noted the noise may also be associated to another two part. By the time he completed the replacement part, we were invoiced for $692.70.
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> In less than a week the rattling noise returned - we monitored it for a few days then decided to call them back on jan 15 to notify the company of the issue. Instead of offering to return to fix the issue - we were provided quotes for two additional parts which would total more than $900.
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> I have to admit we probably short changed ourselves by not checking this company out on BBB. Alarm bells should have sounded when the organization revoked their standing with over ten unresolved complaints. Furthermore, their rating on both yelp and google reviews is poor. Despite all this discovery on this company's tarnished reputation online and with BBB - I gave the company a call today in hopes of coming to an amicable solution. I was told by the lady called Shawn who picked up the phone, the tech told my husband we required the two additional parts to completely eliminate the rattle. She offered a ten percent discount in the parts for the tech to come onsite again. I explained to her this is not the type of resolution I was looking for - how can the tech go back on his words and expertise. It's highway robbery! Heat in winter is a basic necessity - if the tech the so- called expert cannot correctly diagnose the issue tell us. We already paid close to $700 and if we go ahead with another $900, we will be half way to a new furnace. She did not agree with how the service and subsequent call was handled from their end. It's not right in the sense, the tech had replaced the most expensive part and now we are expected to pay for two additional parts based on his guess work! The attitude at the end of the call was basically take it or leave it - find another company to fix it.
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> I feel like we were fooled to not have done the proper evaluation before calling this company. But hugely concerned after reading all the reviews online I can get ahold of that depicts a repetitive formula this company uses to charge customers time after time for unresolved issues that is very similar to ours at the moment.
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> Obviously, I can't get our money back nor would I want their tech in our home again. Integrity and professionalism is not what this company stands for and I don't want more innocent people fall into their trap!!
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> Please investigate as the weather might get colder leading to more victims becoming another number in this company's accounts receivable.
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> Many thanks for your time. I realize this may not be a story to air - at least I have put it out there hopefully not on deaf ears.

This company has not responded to our BBB complaint as of yet. With our cold spell again - we had to again ditch out another $500 to call a more reputable and honest company in who guaranteed their work.