310 Dump Waste Management Ltd

Junk Removal
Edmonton AB T5S 2R1
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HomeStars  >  Roofing in Calgary  >  310 Dump Waste Management Ltd  >  Shingle Disposal - late delivery, early pick-up and overcharged
325home from Sherwood Park
325home from Sherwood Park
1 review Sherwood Park, AB
1/10

Shingle Disposal - late delivery, early pick-up and overcharged

Used this company to dispose of old shingles. Truck arrived at 4:30pm on Friday and picked up at 8:00 on Monday. They call this 3 days. Plus they tack on a $60 environmental charge that was not mentioned when I phoned for the initial quotation. Good thing I was not overweight. Who knows what they would have charged. Get someone else!!

Approximate cost of services:
$470.00
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Company Response

Thank you for bringing this to our attention. We have discussed the billing discrepancy with the driver who worked on your site, and you are correct that a mistake was made on the rental days. We have attempted to get in touch with you to issue a credit/refund. We work to ensure our call centre and paperwork all clearly advise of surcharges a customer may expect. We have also added to our work orders a section that clearly states our fees and helps identify any additional charges (like environmental charges) customers may be subject to. If these were not clear I would like to have a discussion with you to see how we can help be more transparent. Please give me a call at 310-3867 or email clarice.hamilton@310-DUMP.com Clarice Hamiltion - Customer Service Manager