Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
Richmond Hill ON L4B 1B4
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HomeStars  >  Heating & Air Conditioning in Toronto  >  Novel Care Inc.  >  Poor customer service
Robert in Thornhill
Robert in Thornhill
2 reviews Toronto, ON
2/10

Poor customer service

Almost impossible to get a service person to see you. Waiting more than 24 hours for "emergency" response. They installed my furnace (only 2 years ago) so it is them that I would prefer to use. But can't reach them, so now looking for new HVAC people

UPDATE: after a week, still no response. If you call their office, they apologize and say they will have someone reach out right away.

Been trying for over a week (because the unit is only 2 years old and is under warranty, i am compelled to use Novel Care, at least for this repair.

Approximate cost of services:
$300.00
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