Shane Homes Limited

I wanted to thank two very special people with Shane Homes for their OUTSTANDING CUSTOMER SERVICE!!! Kessna and Andre are two important people that Shane needs to ensure are recognized for their ABOVE AVERAGE CUSTOMER SERVICE!!! We bought our Shane home in 2001. We have had our share of issues over the years, as do most homeowners that had a home built during that time from any builder. Some of our experiences have been less than favourable when dealing with builder issues. However, when faced with the discovery of potential water damage under our tub in our ensuite, I was more than shocked and pleased with how Kessna assisted us in this situation. We were looking for an assessment from Shane as to which trade would be the best to call to repair the potential leak----plumber, window installer, roofer, etc. We could not determine where the water was coming from and we thought that if someone from Shane could take a look at the situation, they could nail down pretty quickly what the real problem was and then we could hire the proper contractor. At first, Kessna stated that our home was no longer serviced by Shane. I explained that I was prepared to pay for a service call if necessary as it would be the most effective approach to resolving the issue. Kessna informed me that they do not accept payment for service calls. Kessna then booked a service call for someone to advise us as to the problem. When Andre showed up on time and very professional AND very polite (we were expecting another grumpy jerk that would just try to avoid doing any work), he got right on the situation, figured out the problem, and then proceeded to call Kessna to book a service call for repair!! Andre returned the following week and completed the repairs very quickly.

Needless to say, Kessna and Andre did NOT have to go above and beyond, but they most certainly did! They saved us a ton of money, and in the process, have made us want to refer our friends to Shane once again!! In today's age where companies are looking for a fast buck and a quick turnaround, it was VERY REFRESHING to be treated so importantly by a company that we have spent so much money with, long after the fact that they got our business!!

KUDOS TO A GREAT SERVICE TEAM!!!!