suzanne in calgary

I wanted to thank two very special people with Shane Homes for their OUTSTANDING CUSTOMER SERVICE!!! Kessna and Andre are two important people that Shane needs to ensure are recognized for their ABOVE AVERAGE CUSTOMER SERVICE!!! We bought our Shane home in 2001. We have had our share of issues over the years, as do most homeowners that had a home built during that time from any builder. Some of our experiences have been less than favourable when dealing with builder issues. However, when faced with the discovery of potential water damage under our tub in our ensuite, I was more than shocked and pleased with how Kessna assisted us in this situation. We were looking for an assessment from Shane as to which trade would be the best to call to repair the potential leak----plumber, window installer, roofer, etc. We could not determine where the water was coming from and we thought that if someone from Shane could take a look at the situation, they could nail down pretty quickly what the real problem was and then we could hire the proper contractor. At first, Kessna stated that our home was no longer serviced by Shane. I explained that I was prepared to pay for a service call if necessary as it would be the most effective approach to resolving the issue. Kessna informed me that they do not accept payment for service calls. Kessna then booked a service call for someone to advise us as to the problem. When Andre showed up on time and very professional AND very polite (we were expecting another grumpy jerk that would just try to avoid doing any work), he got right on the situation, figured out the problem, and then proceeded to call Kessna to book a service call for repair!! Andre returned the following week and completed the repairs very quickly. Needless to say, Kessna and Andre did NOT have to go above and beyond, but they most certainly did! They saved us a ton of money, and in the process, have made us want to refer our friends to Shane once again!! In today's age where companies are looking for a fast buck and a quick turnaround, it was VERY REFRESHING to be treated so importantly by a company that we have spent so much money with, long after the fact that they got our business!! KUDOS TO A GREAT SERVICE TEAM!!!!

We have been MORE than underwhelmed by the complete lack of thought for true functionality in the floor plans and the majority of the homes that we have seen are SERIOUSLY lacking in attention to detail and quality of finishings from most builders. What started out to be a fun afternoon on a fact finding mission quickly became a tour in shock and awe at what passes for workmanship. THEN WE CAME INTO THE WESTVIEW SHOWHOME IN EVANSTON!! What a wonderful surprise to see: 1) truly wonderful and sincere and warm salespeople. 2) a warm and inviting atmosphere while entering the showhome. 3) attention to detail in the finishings AND floor plan. 4) a properly designed and engineered basement. When we walked through the home, you can quickly see that the builder did what they could with the tiny lot that was given to them for their showhome. Just in case anyone walking through the home couldn't see the little "adjustments" that had to be made, the wonderful salespeople were open and honest to describe that Westview can very easily adapt, change and configure any floor plan that WOULD work for the potential homeowners. They made sure that no one would just judge quietly and walk away without the proper knowledge of what the builder can offer a customer. When we walked into the basement, the quality quickly hits you. You can tell from the floor temperature, sound quality and attention to detail that this home was NOT thrown together for a quick sale. This home was built to last. This was our very first visit to a Westview home, but we will be looking for more homes to look at in the future. Please pass along our most sincere praise to your sales team, Jennifer Newman and her associate Anna Lee, located in Evanston! They do you VERY PROUD!!!